Leyanne Jorge
Waipahu,HI
Summary
Dental receptionist with proven expertise in optimizing scheduling and enhancing patient satisfaction at Ohana Dental. Skilled in insurance verification and HIPAA compliance, ensuring efficient front desk operations. Capable of maintaining smooth patient flow and resolving concerns in high-pressure environments. Dedicated to delivering exceptional care and support to improve overall patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Ho'ike Mau LLC
Waipahu, HI
12.2023 - Current
- Greeted guests warmly, ensuring positive first impressions.
- Managed seating arrangements to enhance flow and comfort.
- Handled inquiries and resolved issues efficiently and courteously.
- Maintained cleanliness and organization of front-of-house area.
- Gathered information to seat groups or place on waitlist.
- Anticipated customer needs to deliver excellent service.
- Collaborated with staff to adjust seating and optimize space for customers.
- Ensured lobby cleanliness by wiping down tables and chairs.
Catering Administrative Assistant
Ho'ike Mau LLC
Waipahu, HI
12.2023 - Current
- Coordinated catering logistics and schedules for multiple events to ensure seamless execution.
- Assisted in menu planning and vendor selection to align with client specifications.
- Managed client communications to enhance service clarity and satisfaction.
- Processed invoices and tracked expenses for all catering operations.
- Organized inventory of supplies and equipment required for events.
- Maintained oversight of inventory levels for catering equipment, linens, glassware, and flatware.
- Effectively multitasked to resolve administrative and customer issues during events.
Dental Receptionist
Ohana Dental
Waipahu, HI
04.2025 - 01.2026
- Coordinated and confirmed appointments to enhance scheduling efficiency and minimize wait times.
- Verified insurance details, processed billing, and managed claims effectively.
- Maintained patient records, ensuring compliance with HIPAA regulations and data accuracy.
- Addressed patient inquiries professionally to enhance service experience.
- Oversaw front desk operations in a high-traffic dental office, ensuring seamless patient flow.
Front Desk Concierge
The Plaza Assisted Living
Honolulu, HI
06.2023 - 04.2024
- Served as primary contact for residents and visitors.
- Managed phone inquiries and scheduled appointments to optimize access to services.
- Coordinated resident appointments and transportation to improve convenience.
- Facilitated admissions and communications to streamline onboarding processes.
Guest Service Associate
Institute for Human Services
Honolulu, HI
07.2022 - 12.2023
- Utilized CPI techniques to resolve conflicts and enhance customer satisfaction.
- Assisted clients in completing housing applications and provided resource referrals.
- Managed front desk operations while delivering exceptional customer service.
- Coordinated intake processes for new clients seeking assistance efficiently.
- Maintained accurate client records through electronic systems.
- Resolved client inquiries and concerns in a timely manner, ensuring thorough follow-up.
Customer Service Representative
Bank of Hawaii
Kapolei, HI
03.2020 - 02.2021
- Resolved customer inquiries regarding accounts and fraud concerns, ensuring prompt assistance.
- Identified and reported potential fraud to enhance customer security measures.
- Processed transactions and facilitated effective dispute resolutions for customers.
- Assisted customers with account inquiries and transaction-related issues promptly.
- Delivered accurate information on banking products and services to customers.
- Addressed customer complaints professionally, demonstrating empathy and understanding.
- Provided exceptional customer service, contributing to overall customer satisfaction.
Education
GED -
Waianae High School
Waianae, HI05-2015
Some College (No Degree) - Clinical Medical Assistant
Hawaii Medical College
Honolulu, HISkills
- Patient intake and insurance verification
- Billing and claims management
- Electronic data record systems
- Appointment scheduling and optimization
- Front desk operations
- Data entry and accuracy maintenance
- Multi-line phone operation
- HIPAA compliance
- Customer service and relations
- Event coordination and planning
- Invoice processing
- Inventory management strategies
- Menu planning and execution
- Customer relationship management
- Effective communication skills
- Problem solving techniques
- Time management strategies
- Professionalism in service delivery
- Guest relations and satisfaction
- Conflict resolution skills
- Positive attitude in hospitality
- Dining room management practices
- Workflow optimization techniques
- Seating arrangement planning
Certification
First Aid, CPR, and AED
Timeline
Dental Receptionist
Ohana Dental
04.2025 - 01.2026
Host
Ho'ike Mau LLC
12.2023 - Current
Catering Administrative Assistant
Ho'ike Mau LLC
12.2023 - Current
Front Desk Concierge
The Plaza Assisted Living
06.2023 - 04.2024
Guest Service Associate
Institute for Human Services
07.2022 - 12.2023
Customer Service Representative
Bank of Hawaii
03.2020 - 02.2021
GED -
Waianae High School
Some College (No Degree) - Clinical Medical Assistant
Hawaii Medical College