Leyen Montes
Denver,CO
Summary
Results-driven Assistant Manager with hands-on experience overseeing clinic operations, scheduling, payroll support, front desk performance, and staff development within a high-volume Massage Envy clinic. Proven ability to lead teams, maintain operational accuracy, support sales growth, and ensure exceptional client experience. Seeking to advance into a Clinic Manager role to drive performance, accountability, and team success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Massage Envy
Denver, CO
03.2025 - Current
- Manage clinic scheduling and staffing coverage, building schedules two weeks in advance, addressing same-day call-outs, and collaborating with the Clinic Manager on staffing decisions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Defined clear targets and objectives and communicated to other team members.
- Support payroll accuracy and financial processes, including timecard review, PTO and sick time reporting, appointment checkouts, and weekly EFT/suspends clean-up.
- Drive front desk performance and sales support, tracking memberships, retail, enhancements, and reviews while creating and supporting incentive contests.
Front Desk Receptionist
Massage Envy
Denver, CO
03.2024 - 03.2025
- Delivered exceptional client service by managing check-ins, check-outs, scheduling, and payment processing in a fast-paced massage clinic environment.
- Promoted memberships, and enhancements through confident client education, contributing to overall clinic sales and retention.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Girls Athletic Leadership School
Denver, COSkills
- Customer service / Problem-solving
- Team motivation / Coaching and mentoring
- Multitasking and organization
- Goal setting / Sales strategies
Timeline
Assistant Manager
Massage Envy
03.2025 - Current
Front Desk Receptionist
Massage Envy
03.2024 - 03.2025
High School Diploma -
Girls Athletic Leadership School