LEYLA THERAN GALLAGHER
Miami,FL
Summary
While I paused my career, I have been able to pursue new learning opportunities, especially focused on organization and productivity. I've successfully managed property projects with efficiency and forged valuable connections in a new city. I'm excited about returning to work, and put my dedication and passion for ensuring customer success into a new job opportunity.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Manager
Sojern
San Francisco, CA
05.2020 - 10.2022
- Managed the largest book of business in Latin America and third-largest globally
- Provided strategic guidance to clients on digital marketing strategies, resulting in increased investments
- Collaborated with both internal and external stakeholders to ensure the prompt onboarding of 500+ advertising campaigns
- Maximized client success by providing training on the Sojern platform and partnering with cross-functional teams for optimal performance, retention, and satisfaction.
Customer Success Team Lead
Sojern
San Francisco
01.2020 - 04.2020
- Designed and executed a strategic plan to boost productivity and enhance retention rates through the reallocation of team accounts in just two months
- Guided the 90 days onboarding of a new team member
- Managed and led a team of two CSMs responsible for servicing and retaining approximately 500 accounts, prior to Covid-19 layoffs.
Customer Success Manager
CovidSojern
San Francisco, CA
07.2018 - 12.2019
- Managed and expanded 130 client accounts, including the largest SMB clients in Latin America & The Caribbean
- Developed strategic long term partnerships through business review calls, face-to-face meetings, and international trade shows attendance
- Increased revenue through effective campaign management, multichannel upsells, and a 95% renewal rate
- Successfully executed a series of three webinars for Latin American clients and prospects, driving the generation of 12 new sales opportunities
- Awarded 'Rookie of the Half- 2H 2018' for the LATAM team, and became the most recognized team member by peers in March, August, and October 2019.
Account Executive, LATAM
Revinate, inc.
San Francisco, CA
06.2017 - 06.2018
- Maintained 100% customer retention and exceeded the annual quota by reaching 143% in 2017
- Met sales targets and drove upsells, while also delivering exceptional customer service to Tier 1 clients in Latin America
- Collaborated with engineering, support, and marketing teams to address client's inquiries.
Territory Sales Manager, LATAM
Revinate, inc.
San Francisco, CA
12.2016 - 05.2017
- Presented, negotiated, and closed sales proposals in the Latin American market
- Achieved sales targets by reaching 102% of quota
- Led selling through effective questioning, storytelling, objection handling, and decision-makers persuasion
- Represented the company at international events to reach potential buyers.
Sales Development Representative, LATAM
Revinate, inc.
San Francisco, CA
06.2015 - 11.2016
- Sourced 49% of Latin American market sales in 2016
- Booked meetings with targeted executives at top hotels through cold-calling and email outreach.
- Developed creative avenues to gain access to decision-makers and created impactful content in Spanish.
Education
MBA - Marketing
Notre Dame De Namur University
Belmont, CA05.2015
Bachelor’s - International Business
Universidad Del Magdalena
Santa Marta, Colombia12.2010
Skills
- Time management and organization skills
- Customer-facing experience
- Strategic communications
- Training and mentoring
- Attentive to detail, strategic thinker, and team-oriented
- Adaptable and flexible
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Senior Customer Success Manager
Sojern
05.2020 - 10.2022
Customer Success Team Lead
Sojern
01.2020 - 04.2020
Customer Success Manager
CovidSojern
07.2018 - 12.2019
Account Executive, LATAM
Revinate, inc.
06.2017 - 06.2018
Territory Sales Manager, LATAM
Revinate, inc.
12.2016 - 05.2017
Sales Development Representative, LATAM
Revinate, inc.
06.2015 - 11.2016
MBA - Marketing
Notre Dame De Namur University
Bachelor’s - International Business
Universidad Del Magdalena
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