LEYLA THERAN GALLAGHER
Miami,FL
Summary
Results-driven Senior Customer Success Manager known for unparalleled productivity and efficiency in task completion. Excel in communication, problem-solving, and adaptability, with demonstrated passion for building relationships, cultivating partnerships and growing accounts.
Overview
7
7
years of professional experience
Work History
Senior Customer Success Manager
Sojern
San Francisco, CA
05.2020 - 10.2022
- Managed the largest book of business in Latin America, and the third-largest globally.
- Provided strategic guidance to clients on digital marketing strategies, resulting in increased investments and renewals.
- Collaborated with internal and external stakeholders to ensure the prompt onboarding of 500+ advertising campaigns.
- Provided training on the Sojern platform and partnered with cross-functional teams for optimal performance, expansion, and retention.
Customer Success Team Lead
Sojern
San Francisco, CA
01.2020 - 04.2020
- Managed and led a team of two CSMs responsible for servicing and retaining approximately 500 accounts, prior to Covid-19 layoffs.
- Designed and implemented a strategic plan to boost productivity and enhance retention rates through the reallocation of team accounts in just two months.
- Guided the 90-day onboarding of a new team member.
Customer Success Manager
Sojern
San Francisco, CA
07.2018 - 12.2019
- Managed and expanded 130 client accounts, including the largest SMB clients in Latin America & The Caribbean.
- Developed strategic long term partnerships through business review calls, face-to-face meetings, and international trade shows attendance.
- Successfully executed a series of three webinars for Latin American clients and prospects, driving the generation of 12 new sales opportunities.
- Awarded 'Rookie of the Half-2H 2018' for the LATAM team and became the most recognized team member by peers in March, August, and October 2019.
Account Executive
Revinate, inc.
San Francisco, CA
06.2017 - 06.2018
- Maintained 100% customer retention and exceeded the annual quota by reaching 143% in 2017
- Met sales targets and drove upsells, while also delivering exceptional customer service to Tier 1 clients in Latin America
- Collaborated with engineering, support, and marketing teams to address client's inquiries.
Territory Sales Manager
Revinate, inc.
San Francisco, CA
12.2016 - 05.2017
- Presented, negotiated, and closed sales proposals in the Latin American market
- Achieved sales targets by reaching 102% of quota
- Led selling through effective questioning, storytelling, objection handling, and decision-makers persuasion
- Represented the company at international events to reach potential buyers.
Sales Development Representative
Revinate, inc.
San Francisco, CA
06.2015 - 11.2016
- Sourced 49% of the Latin American market sales in 2016.
- Booked meetings with targeted executives at top hotels through cold-calling and email outreach.
- Developed creative avenues to gain access to decision-makers and created impactful content in Spanish.
Education
MBA - Marketing
Notre Dame De Namur University
Belmont, CA05.2015
Bachelor’s - International Business
Universidad Del Magdalena
Santa Marta, Colombia12.2010
Skills
- Time management and organization skills
- Customer-facing experience
- Strategic communication
- Training and mentoring
- Attentive to detail, strategic thinker, and team-oriented
- Adaptable and flexible
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Senior Customer Success Manager
Sojern
05.2020 - 10.2022
Customer Success Team Lead
Sojern
01.2020 - 04.2020
Customer Success Manager
Sojern
07.2018 - 12.2019
Account Executive
Revinate, inc.
06.2017 - 06.2018
Territory Sales Manager
Revinate, inc.
12.2016 - 05.2017
Sales Development Representative
Revinate, inc.
06.2015 - 11.2016
MBA - Marketing
Notre Dame De Namur University
Bachelor’s - International Business
Universidad Del Magdalena
Similar Profiles
Aisyah IlihaqqAisyah Ilihaqq
Business Development Representative at SojernBusiness Development Representative at Sojern
LEYLA THERAN GALLAGHERLEYLA THERAN GALLAGHER
Senior Customer Success Manager at SojernSenior Customer Success Manager at Sojern
Joy AndersonJoy Anderson
Staff Project Manager at SojernStaff Project Manager at Sojern