Leyla Moreno De La Cruz

• Conduct property tours for prospective tenants, highlighting features and benefits.
• Respond promptly to inquiries via phone, email, or in person.
• Market vacant units through online platforms, social media, and community outreach.
• Conduct credit checks, background screenings, and income verifications.
• Prepare and execute lease agreements accurately and in compliance with legal requirements.
• Maintain accurate records of lease agreements, payments, and tenant communications.
• Proficiency in property management software (Resman, ILL , Bluemoon , SitePlan).

• Maintained a detailed database of customer contacts, purchases, and preferences for personalized service.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
• · Manage all communication including emails, phone calls, and messages related to customer orders and shipments.
• Accurately expedite orders and incoming POs.
• Use the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.

• Utilized a variety of software programs to resolve troubleshooting, billing, sales and account handling.
• Actively worked with logistics to schedule deliveries, returns and pick ups.
• De-escalated customers with empathy and a-personalized solution while following policies and guide lines.
• Learned new softwares fast and efficiently.
• Successfully assisted over 80 customers daily via phone, chat , and email.
• Trained staff on operating procedures and company services.

• Created compelling sales presentations and delivered them effectively during virtual meetings or via other communication channels.
• Efficiently managed my time to prioritize leads, follow-ups, and sales activities to maximize productivity.
• Managed online sales marketing via Facebook, Google, Twitter and online leads.
• Educated potential customers on product knowledge to exceed daily sales goals.
• 95% closing ratio on all phone, in store and online sales.
• Efficiency used different softwares to track customer intormation and follow up. (CRM, Salestorce, OMS and HUB-SPOT) +

• Trained new cashiers on procedures, customer service and sales techniques.
• Operated cash register for cash, check, credit card and coupon transactions.
• Priced merchandise and kept up with inventory for every quarter.
• Increased sales by upselling customers based on information I gathered while connecting with them.
  • Helped customers complete purchases, locate items, and join reward programs.

• 95% closing ratio on all retail sales