Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leyland Gill

Irvington,NJ

Summary

Dynamic sales agent with a proven track record at AAA, excelling in customer relationship building and resolving service issues. Leveraged strong verbal communication skills to enhance customer satisfaction and loyalty, while effectively managing high-stress situations. Proficient in navigating multiple applications, ensuring accurate service requests and timely assistance.

Overview

25
25
years of professional experience

Work History

Sales Agent

AAA
11.2021 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Understanding the nature of the member's issue, ensuring their immediate safety, and gathering accurate information about their location and vehicle.
  • Accurately recording member details, service requests, and other relevant information in AAA's systems.
  • Identifying and resolving issues, potentially escalating situations requiring special handling.
  • Responding to calls from members requesting roadside assistance, such as towing, battery service, fuel delivery, or locksmith services.

Customer Service Representative

Dollar Thrifty Automotive Group
06.2000 - 03.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

ALLEYNES HIGH SCHOOL
Georgetown Guyana
06-1995

Skills

  • Rental Car Assistance
  • New agent training
  • Customer service and taking heavy calls
  • Customer relationship building
  • Proficiency with computers, including navigating multiple applications and the internet, is essential
  • Strong verbal and written communication skills are needed to interact with members and provide clear instructions
  • The ability to identify and resolve customer service issues or escalate them as needed is essential

Timeline

Sales Agent

AAA
11.2021 - Current

Customer Service Representative

Dollar Thrifty Automotive Group
06.2000 - 03.2020

ALLEYNES HIGH SCHOOL

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