Constance Andresen
Dundee,MI
Summary
Hard-working student with a strong understanding of maintenance processes, time management, and planning. Seeking to contribute abilities to successfully fill the vacancy on your team. Recognized by peers for creative thinking, consistently providing valuable insights to help team achieve goals. Diligent professional with proven skills in troubleshooting, diagnostics, and preventive maintenance. Eager to leverage abilities in the Autobody Estimator role on your team. Focused and experienced in customer service, maintenance scheduling, and documentation. Consistently praised for efficiency by peers, can be relied upon to help team achieve goals. Reliable worker with excellent communication, time management, and computer skills. Driven and detail-oriented individual with a strong desire to utilize analytical and problem-solving skills to meet goals. Aim to apply excellent communication, interpersonal, and organizational skills to successfully complete tasks. Known for reliability and strong work ethic, have ability to quickly adapt to new tasks and environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Team Tire & Trailer Sales
09.2024 - Current
- Addressed customer concerns promptly, leading to increased satisfaction.
- Monitored expenditures for better financial control.
- Established streamlined procedures for document management for enhanced accessibility.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Collision Estimator
King Brothers Collision
09.2023 - 05.2024
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
Collision Estimator
Gerber Collision
05.2023 - 08.2023
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Collision Estimator
Ross-Beakes Collision
02.2022 - 05.2023
- Reviewed damage reports, prepared, or reviewed repair cost estimates, and planned work to be performed
- Inspected repaired vehicles for proper functioning, completion of work, dimensional accuracy, and overall appearance of paint job and test-drove vehicles to check proper alignment and handling
- Read specifications or conferred with customers to determine desired custom modifications for altering appearance of vehicles
- Followed supervisors' instructions as to which parts restored and replaced and how much time job should take
Education
Associate In Science (A.S.) - Physical Therapy
Washtenaw Community College
Ypsilanti, Mi02.2018
Skills
- Loss Calculations
- Production Goals
- Project Requirements
- Collision Estimates
- Issue Resolution
- Repair Negotiations
- Repair Process Understanding
- Repair Quotes
- Rental Support
- Customer Satisfaction
- Customer Inquiries
- Complex Claims
- Payment Method
- Rental Car Assistance
- Appraisal Writing
- Billing Procedures
- Basic Math Skills
- Constructive Feedback
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Scheduling
Certification
Unitized Body Structural Repair
Timeline
Office Manager
Team Tire & Trailer Sales
09.2024 - Current
Collision Estimator
King Brothers Collision
09.2023 - 05.2024
Collision Estimator
Gerber Collision
05.2023 - 08.2023
Collision Estimator
Ross-Beakes Collision
02.2022 - 05.2023
Unitized Body Structural Repair
Associate In Science (A.S.) - Physical Therapy
Washtenaw Community College
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