Leylianys Sandoval Benitez
Fayetteville ,NC
Summary
Dynamic and dedicated professional with extensive experience at Waffle House Restaurant, excelling in customer service and strong multitasking. Proven ability to resolve complaints effectively while fostering teamwork and maintaining a clean environment. Skilled in active listening and decision-making, ensuring a positive guest experience even in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Waitress
Waffle House Restaurant
Fayetteville, NC
06.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Interpreter
Language Lines Services
Fayetteville, NC
11.2024 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Associate of Applied Science - Medical Assistant
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Decision-making
- Memory retention
- Active listening
- Complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interpreter - Language Lines Services
11.2024 - 03.2025
Waitress - Waffle House Restaurant
06.2022 - Current
Pine Forest High School - High School Diploma,
Wilkes Community College - Associate of Applied Science, Medical Assistant