Leyna Baker
Loganville,GA
Summary
A dynamic sales leader and strategist with 15+ years of demonstrated success leading and developing winning sales teams, driving sales growth while providing award-winning guidance in highly competitive markets. A cross-functional leader who drives sales team performance through collaboration, mentorship, and coaching. Tenacious in building new business, securing customer loyalty, and forging strong B2B relationships with C-level principals.
Overview
17
17
years of professional experience
Work History
Head of Business Development America’s
LanguageWire
Atlanta, GA
08.2022 - Current
- Developed US sales program and structure to enhance market penetration.
- Drove commercial strategy and execution for AI-enabled SaaS translation technology and LLM services.
- Scaled multinational partnerships, generating measurable revenue growth while aligning cross-functional teams.
- Exceeded revenue targets by 300% in 2024 and 190% in 2025.
- Converted strategic localization relationships into predictable, scalable revenue streams.
- Analyzed market trends to identify expansion opportunities and drive growth initiatives.
- Collaborated with marketing teams to ensure promotional strategies met business objectives.
- Facilitated negotiations with key stakeholders to secure high-value contracts.
Director, Multi-Modal Sales
Nolan Transportation Group (NTG)
Atlanta, GA
01.2020 - 08.2022
- Created outside sales program, hiring enterprise sales team and establishing training goals.
- Developed high-performing sales team with 60% promotion rate within 11 months.
- Increased productivity by 38% through enhanced outbound processes and comprehensive training.
- Onboarded large clients by defining and executing strategies, proposals, and risk assessments.
- Supported organizational growth by designing and implementing continuous training processes.
- Managed cross-functional teams to enhance service delivery and boost customer satisfaction.
Business Development Manager
Purolator International
Atlanta, GA
01.2019 - 01.2020
- Managed end-to-end business relationships for shipping services across southern region including Georgia, Florida, Alabama, Tennessee, South Carolina, and Mississippi.
- Ensured timely resolution of customer needs through proactive management of client portfolio.
- Identified new business opportunities and increased market share by conducting market analyses and generating lead referrals.
Enterprise Account Executive
UPS
Atlanta, GA
01.2016 - 01.2019
- Drove $300K – $20M in annual revenue for the US Small & Medium Business (SMB).
- Delivered on $100M individual sales revenue growth plan.
- Tripled account base in under 2 years by leveraging value bundles across multiple business sectors.
- Achieved UPS World of Champions Gold Status for two years.
Account Executive
UPS
Atlanta, GA
01.2015 - 01.2016
- Managed book of business with 4100 accounts worth up to $300K US SMB.
- Moved the assigned territory from 62% vs. plan to 120% vs. plan.
- Achieved UPS World of Champions Silver Status.
Sales Coach
UPS
Atlanta, GA
01.2012 - 01.2015
- Led direct sales and sales coaching for Inside Sales facility in Greenville, SC, supporting all outside sales representatives and managers in New York and New Jersey.
- Provided new sales associates with the needed skillset to succeed in their roles by developing the 'Closing the Gap' training program.
- Encouraged community focus, drove growth, and increased retention by organizing site events in collaboration with HR.
- Recognized as top-performing coach across three sites.
- Achieved UPS World of Champions Silver Status.
International Sales and Freight Specialist
UPS
Atlanta, GA
01.2012 - 01.2013
- Grew sales team from 22% of target to exceeding sales target within six months.
- Performed sales coaching for a team of 27 Inside Sales representatives focused on international and freight sales.
- Expedited sales, streamlined customer education on the legalities of international and domestic trade and shipping, and improved customers’ supply chain by leading strategic, comprehensive sales training processes.
Inside Sales Representative
UPS
Atlanta, GA
01.2012 - 01.2013
- Grew the territory from 40% of sales plan to 117% while leading 3 outside sales reps and 2 outside sales managers.
- Increased new business in Manhattan, NY by developing a data-driven strategy focused on improving key metrics through effective sales calls.
Store Manager
Verizon Wireless
South Carolina
01.2009 - 01.2012
- Increased customer satisfaction ratings increasing from 13% Net Promoter Score to 82% in a four-month period by setting higher expectations and instituting team member accountability.
- Directed all sales, customer service, and training for techs on all areas of the business, including but not limited to: new product rollouts, effective merchandising, account management, customer relationship development, negotiations, and order fulfillment.
- Consistently developed strong, sustainable relationships with customers and created local business partners.
- Won the award for top-producing store in the district.
Education
Bachelor of Science - Organized Leadership
Thomas Edison State College
Edison, NJAssociates of - Business Administration
Greenville Technical College
Greenville, SCSkills
- Sales Leadership
- Sales & business strategy
- Talent development & direction
- Business development
- Revenue growth
- Account management
Awards
- UPS World of Champions, Gold Status
- UPS World of Champions, Silver Status
- Verizon Presidential Award, three-time winner
Community Leadership
- United Way South Atlantic District UPS, Leader and Co-Chair for driving donations and participation
- Women’s Leadership Business Resource Group, Active Member
- Millennial Business Resource Group, Active Member
Timeline
Head of Business Development America’s
LanguageWire
08.2022 - Current
Director, Multi-Modal Sales
Nolan Transportation Group (NTG)
01.2020 - 08.2022
Business Development Manager
Purolator International
01.2019 - 01.2020
Enterprise Account Executive
UPS
01.2016 - 01.2019
Account Executive
UPS
01.2015 - 01.2016
Sales Coach
UPS
01.2012 - 01.2015
International Sales and Freight Specialist
UPS
01.2012 - 01.2013
Inside Sales Representative
UPS
01.2012 - 01.2013
Store Manager
Verizon Wireless
01.2009 - 01.2012
Bachelor of Science - Organized Leadership
Thomas Edison State College
Associates of - Business Administration
Greenville Technical College