Leyton Jobburn
Roswell,GA
Summary
Reliable Employee quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Roswell, GA
12.2021 - 12.2023
- Monitored inventory levels of supplies and restocked when necessary.
- Ground beans for espresso shots according to individual customer specifications.
- Utilized POS system to receive and process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized official and off-menu coffee and tea preparations.
- Restocked product displays based on demand and projected sales.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Shift Supervisor
Firehouse Subs
Roswell, GA
03.2021 - 11.2021
- Monitored inventory levels of supplies and restocked when necessary.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Responded to customer questions regarding products, prices and availability.
- Developed marketing plans that helped increase sales revenue by 20%.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Followed all health codes standards for food preparation and storage.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
GED -
Technical College System of Georgia
1800 Century Place, Suite 300 B Atlanta, GA 3034511-2023
Skills
- Opening and Closing Duties
- POS Systems
- Up-Selling
- Ordering Procedures
- Cash Handling
- New Hire Training
- Friendly and Outgoing
- Active Listener
- Excellent Math Skills
- Retail Management
- Inventory Management
- Team Player
- Team Leadership
- Exceptional Customer Service
- Performance Improvement
- Speedy and Efficient
- Positive and Professional
- POS System Operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't listen to the advice of people who are living lives you don't want to live
Andrew Tate
Timeline
Barista
Starbucks
12.2021 - 12.2023
Shift Supervisor
Firehouse Subs
03.2021 - 11.2021
GED -
Technical College System of Georgia