Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Leyvi Castellon

San Diego,CA

Summary

Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products. Persuasive sales professional offering extensive hands-on experience prospecting for new clients in new markets. Enjoy the challenges in a daily life routine, meeting people, and learning as much as possible.

Overview

9
9
years of professional experience

Work History

Sales Account Manager

Keurig Dr Pepper, Inc.
03.2022 - Current
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Merchandiser

Reyes Coca Cola Bottling
03.2020 - 03.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Produce Clerk

Vons
10.2019 - 03.2020
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.

Personal Shopper

Vons
03.2017 - 09.2019
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Customer Service Representative

Call Center
07.2016 - 02.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Not Completed - Business Administration

Universidad Autónoma De Baja California
Tijuana, Mexico

GED -

San Ysidro Adult School
San Diego, CA
07.2018

Skills

  • Goals and Performance
  • Sales Process
  • Verbal and Written Communication
  • Sales Negotiation
  • Prospecting Skills
  • Excellent Communication Skills
  • Client Relationship-Building
  • Complaint Resolution
  • Active listener
  • Merchandise planning
  • Visual merchandising
  • In-store support

Accomplishments

Amateur Boxer (2011-2019)

3- Times National Medalist

1- Gold Binational Champion

Professional Boxer (2019-2022)

3-(2KO)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Account Manager

Keurig Dr Pepper, Inc.
03.2022 - Current

Merchandiser

Reyes Coca Cola Bottling
03.2020 - 03.2022

Produce Clerk

Vons
10.2019 - 03.2020

Personal Shopper

Vons
03.2017 - 09.2019

Customer Service Representative

Call Center
07.2016 - 02.2017

Not Completed - Business Administration

Universidad Autónoma De Baja California

GED -

San Ysidro Adult School

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