Leza Singletery
Miami Gardens,Florida
Summary
Proven expert in fraud prevention and technical support, with a history at Chewy.com, where I led investigations to recover lost funds and enhanced customer trust. Skilled in cybersecurity and problem-solving, I excel in analytical thinking and effective communication, significantly improving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Fraud Prevention Specialist
Chewy.com
10.2019 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Technical Support Representative
Apple Care
02.2017 - 08.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Personal Assistant
Llorens Pharmaceutical
08.2013 - 02.2017
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Education
Associate of Arts - Psychology
Broward College
Fort Lauderdale, FLBachelor of Arts - Psychology
Florida International University
Miami, FL08.2025
Skills
- Cybersecurity awareness
- Analytical mindset
- Fraud Prevention Strategies
- AML compliance knowledge
- Critical thinking abilities
- Verbal and written communication
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Telephone and email etiquette
Timeline
Fraud Prevention Specialist
Chewy.com
10.2019 - Current
Technical Support Representative
Apple Care
02.2017 - 08.2019
Personal Assistant
Llorens Pharmaceutical
08.2013 - 02.2017
Associate of Arts - Psychology
Broward College
Bachelor of Arts - Psychology
Florida International University
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