Lezia Boudreaux
Lafayette,USA
Summary
Dedicated and resilient professional with over a decade of customer service experience, known for strong interpersonal and problem-solving skills, adaptability, and a commitment to excellence. Seeking a position where I can contribute positively, grow through new challenges, and apply the valuable skills developed over years of frontline service. Eager to embrace new responsibilities, expand my capabilities, and build a career I can take pride in.
Overview
9
9
years of professional experience
Work History
Custom Logo Support / Customer Service
Golfballs.com
Lafayette, LA, USA
03.2023 - Current
- Confirming and processing custom logo orders, and consumer orders
- Handling issues with orders (reprints, refunds, orders getting lost in transit, etc.) and offering solutions that ensure maximum customer satisfaction
- Communicating directly with managers, sales reps, and vendors about orders and issues
- Creating logo proofs for companies and customer placing large custom orders of golf balls and other golf gear.
Customer Service Representative/Dispatcher
ASAP (formerly Waitr)
Lafayette, LA, USA
03.2019 - 01.2023
- Communicating directly with customers, market management teams, restaurants, and drivers to ensure efficient deliveries and overall customer satisfaction
- Dispatching drivers and managing workflow
- Offering support to drivers and resolving any issues that arose
- Performed periodic market assessments and took necessary actions as needed, such as notifying drivers of increased order volume
Platelets Telecruiter
Vitalant (formerly known as United Blood Services)
Lafayette, LA, USA
01.2017 - 03.2019
- Calling blood donors from donor bases in the Southeast Division (Louisiana, Mississippi, and Tennessee)
- Educating donors about the platelet donation process
- Scheduling appointments for platelet donations
- Recruiting new donors to expand our platelet donor base
- Sending reports on progress and daily collection yields for platelet donations
- Attending product meetings
- Conducting interviews for new hires
Education
Associates Degree - Graphic Design
South Louisiana Community College
Lafayette, LA, USA05-2012
Skills
- I practice empathy and understanding in all communications with clients
- Fast and willing learner who applies attention to detail
- Excellent communication skills
- Punctual and reliable
- Able to keep a calm demeanor during stressful situations
- Well versed in Microsoft Office programs and Adobe Creative Suite
- Friendly, positive attitude
Timeline
Custom Logo Support / Customer Service
Golfballs.com
03.2023 - Current
Customer Service Representative/Dispatcher
ASAP (formerly Waitr)
03.2019 - 01.2023
Platelets Telecruiter
Vitalant (formerly known as United Blood Services)
01.2017 - 03.2019
Associates Degree - Graphic Design
South Louisiana Community College