Lezlie Lagapa
Las Vegas,NV
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Giving Home Health Care
10190 Covington Cross Drive
08.2024 - Current
- Managed a caseload of home health patients while consistently meeting productivity metrics and quality benchmarks.
- Navigated complex and evolving patient situations, making prompt clinical decisions to ensure safe and effective care delivery.
- Communicated and collaborated with physicians, therapists, social workers, and caregivers to ensure comprehensive patient management.
- Demonstrated flexibility and problem-solving skills when addressing unexpected care needs or scheduling changes.
- Adaptability in Changing Care Environments
- Ensured compliance with home health regulations, agency policies, and quality assurance standards.
Medical Assistant
Advanced Family Medicine
Henderson, NV
09.2021 - 03.2022
- Organized patient charts before each day's clinic sessions began.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed inventory management and orders to maintain office efficiency.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing rooms for examinations.
- Submitted prescription refills accurately and in a timely manner.
- Organized charts, documents and supplies to maintain team productivity.
Back Office Medical Assistant
Dr. Peter Tran
Horizon Ridge, NV
08.2020 - 04.2021
- Demonstrated proficiency in handling important medical procedures such as monitoring vital signs, conducting EKG tests, collecting blood samples, and administering injections.
- Provided exceptional phone etiquette in recording patient information including symptoms, appointments, and medication refills.
- Maintained accurate patient records and history.
- Provided patient safety and care in accordance with HIPPA guidelines.
- Maintained timeliness in sanitizing instruments and equipment for efficient patient room preparation.
Caregiver and College Student
Spring Hills Assisted Living
Las Vegas, NV
01.2017 - 04.2020
- Assisted clients with ADL's in a safe environment.
- Encouraged reminders for prescribed medications following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Documented progress, changes and concerns.
Certified Nursing Assistant
Kona Community Hospital
Kealakekua, HI
06.2013 - 10.2016
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Transported patients to treatment units, using wheelchair or stretcher.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Documented activities and recorded information in EMR system.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Participated in educational programs related to nursing assistant skills development.
Education
Continuing Student - Associates of Science
College of Southern Nevada
Las Vegas, NVCertified Medical Assistant - Medical Assistant
Las Vegas College
Henderson, NV04-2020
Skills
- Patient Care Coordination
- Customer Relationship Management (CRM)
- Analytical decision-making skills
- Experience with EMR, Salesforce and eClinical
- Documentation proficiency and knowledge of office functions
Accomplishments
- Maintained 4.0 GPA during Medical Assistance Program, Presidents List
Certification
CMA
Timeline
Case Manager
Giving Home Health Care
08.2024 - Current
Medical Assistant
Advanced Family Medicine
09.2021 - 03.2022
Back Office Medical Assistant
Dr. Peter Tran
08.2020 - 04.2021
Caregiver and College Student
Spring Hills Assisted Living
01.2017 - 04.2020
Certified Nursing Assistant
Kona Community Hospital
06.2013 - 10.2016
Continuing Student - Associates of Science
College of Southern Nevada
Certified Medical Assistant - Medical Assistant
Las Vegas College