Lezly Gonzalez
Maximus
ELPASO,TX
3
Languages
1
Certification
3
years of professional experience
Results-driven Supervisor experienced in team management and staff training. Achieved improved workflows and enhanced team productivity through critical thinking and process optimization. Focused on team collaboration and effective resolution of customer issues.
Work History
Customer Service Representative
11 Months- Handled high-volume calls while ensuring exceptional customer service standards.
- Provided support in maintaining accurate customer records.
- Collaborated with team members to enhance communication and workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Adapted quickly to new processes and tools for improved service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
5 Months- Handled high-volume calls while ensuring exceptional customer service standards.
- Conducted follow-ups on unresolved issues, ensuring timely resolutions for clients.
- Provided bilingual support to customers via phone and enhanced communication and satisfaction.
- Resolved customer inquiries efficiently, ensuring prompt service and accurate information delivery.
Supervisor
11 Months- Supervised daily operations to ensure adherence to quality standards and efficiency.
- Coordinated workflow among team members to optimize productivity and minimize downtime.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts - Spanish
- Dean's List [Fall 2019]
- Multilingual Exchange Teaching Association Team Member and Tutor
High School Diploma
- Extracurricular Activities: Gear Up program
- Spanish Club member
- Environmental club Member
Skills
Customer service
Data entry
Computer proficiency
CRM management
Quality assurance controls
Staff training
Email communication
Conflict resolution
Service quality monitoring
CRM management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Teach English as Foreign Language certified
- [Teach English as Foreign Language], [internation TEFL and TESOL Training] - [120 hours]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
Volunteer Work
Creative Writing
Documenting and sharing travel experiences.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Timeline
Customer Service Representative
Maximus
10.2025 - CurrentRead More
Customer Service Representative
Maximus
10.2024 - 03.2025Read More
Supervisor
Akorbi
11.2023 - 10.2024Read More
The University of Texas At El Paso
Bachelor of Arts from Spanish
Read More
Bowie High School
High School Diploma
Read More