Lhia Barnett 408-316-2692
San Jose,CA
Summary
Driven by a goal-oriented approach, I excelled at Heroes Comic Books, enhancing customer satisfaction and store performance through expert merchandising and superior customer support. My proficiency in Microsoft Office and dedication to service excellence contributed to maintaining a seller rating above 99%, showcasing my ability to blend hard and soft skills for impactful results. Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Retail Customer Sales Associate
Heroes Comic Books
02.2018 - Current
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
Retail Customer Service Associate
Heroes & Champions Comic Books
02.2018 - Current
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
EBay Lister /Packing, Shipping, and Receiving Assembler
Champion Comic Books
02.2018 - Current
- Streamlined daily operations by implementing organizational systems, resulting in increased productivity and efficiency.
- Provided constructive feedback to improve team performance and drive success in achieving sales targets.
- Achieved top-rated seller status through dedication to providing quality products and exceptional customer service experiences consistently over time.
- Conducted comprehensive research on competitors'' listings to identify gaps and opportunities for growth.
- Maintained a consistent seller rating above 99% through exceptional attention to detail and customer service.
- Stayed current on eBay policies and regulations, ensuring all listings remained compliant at all times.
- Collaborated with shipping team to expedite orders, ensuring timely delivery to customers worldwide.
- Improved customer satisfaction, promptly addressing inquiries and resolving issues in a timely manner.
- Managed multiple accounts simultaneously while maintaining organization and accuracy across all listings.
Education
High School Diploma -
San Jose Community
San Jose, CASkills
- Goal-Oriented
- Store maintenance
- Customer Support
- Merchandising and Display
- Computer Proficiency and Microsoft Office
- Sales closing
- Appointment Scheduling
Spending quality time with all of my pets!!
I also pet sit and dog walk for my neighbors and co-workers on a regular basis.
Languages
ASL
Elementary
Timeline
Retail Customer Sales Associate
Heroes Comic Books
02.2018 - Current
Retail Customer Service Associate
Heroes & Champions Comic Books
02.2018 - Current
EBay Lister /Packing, Shipping, and Receiving Assembler
Champion Comic Books
02.2018 - Current
High School Diploma -
San Jose Community
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