Summary
Overview
Work History
Education
Skills
Timeline
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Shanda Wheeler

Oak Ridge,TN

Summary

Proven in enhancing customer satisfaction and loyalty, I excelled at Community Image Associates by building a robust client base and significantly boosting revenues. My expertise in customer support and product knowledge, coupled with a goal-oriented approach, has led to notable achievements in sales and team leadership. Skilled in resolving complaints, I prioritize impactful customer relationships and operational success.

Really Enjoyed working 7 years at Jewelry Television as it was a motivating job dedicated to customers purchasing jewelry they would enjoy for a lifetime. On Feb 28, 2024 Jewelry Television laid off 110 employees due to restructuring of the company. I think that Reeds would be a great opportunity for me as I am enthusiastic and goal oriented peson who loves helping others.

Overview

18
18
years of professional experience

Work History

Retail Customer Sales Associate

Community Image Associates
03.2024 - Current
  • Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to company revenues.
  • Developed strong rapport with new customers to explain our program that reached new parents in the area that was supported by area businesses on a two year contract. New parents received a set of gifts from the businesses we signed up to be on the program.
  • Improved sales performance by actively promoting products and engaging customers in informative conversations.

Retail Customer Sales Associate

Jewelry Televison
10.2017 - 02.2024
  • Highly motivated by improved sales performance by actively promoting products and engaging customers in informative conversations. Took incoming sales calls and added new products to what customer might like with jewelry item that had been selected.
  • Assisted in training new employees on taking calls, product information, and sales techniques to maximize team effectiveness.
  • Developed strong product knowledge, enabling effective recommendations and upselling opportunities. Enjoyed helping customers purchasing jewelry that they would enjoyed and also adding gifts for their family. Won several contests for upselling and adding on Jewel Safe Protection Plan.

Customer Service Manager

Wheeler Construction
08.2006 - 10.2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Did all bank deposits, advertising, answering calls and getting them taken care of if needed new estimate or rebuild on property. Interviewed new employees and set up schedules.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Science - Marketing

Tennessee Technological University
Cookeville, TN
08-1976

High School Diploma -

Oak Ridge High School
Oak Ridge, TN
06-1973

Skills

  • Customer Support
  • Product Knowledge
  • Goal-Oriented
  • Customer Complaint Resolution
  • Point of sale systems

Timeline

Retail Customer Sales Associate

Community Image Associates
03.2024 - Current

Retail Customer Sales Associate

Jewelry Televison
10.2017 - 02.2024

Customer Service Manager

Wheeler Construction
08.2006 - 10.2017

Bachelor of Science - Marketing

Tennessee Technological University

High School Diploma -

Oak Ridge High School

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Shanda Wheeler