Yanelees Aldea
East Hartford
Summary
Dedicated retail associate proficient in enhancing customer experiences through knowledgeable support and proactive service. Demonstrated ability to manage multiple responsibilities, maintain organized sales environments, and create engaging merchandise displays that promote customer interest and drive sales. Retail associate committed to elevating customer satisfaction through proactive service and bilingual support. Effectively managed multiple tasks in a fast-paced environment while fostering positive relationships and contributing to team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Customer Sales Associate
DTLR
Manchester
08.2025 - Current
- Enhanced customer service goals and strengthened customer relations through friendly, knowledgeable communication.
- Provided fast, friendly service for routine questions and resolved service complaints effectively.
- Assisted customers in selecting products that meet their needs.
- Provided product knowledge to customers about brand offerings and promotions.
- Utilized product knowledge to inform customers about product features, pricing options.
- Answered store and merchandise questions and led customers to the wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Created organized merchandise displays that attracted customer interest and promoted sales.
- Ticketed, arranged and displayed merchandise to promote sales.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Participated in the development of bilingual educational content, ensuring language accuracy and cultural relevance.
- Interpreted conference calls and other workplace communications in real-time.
- Greeted customers warmly upon entering the store and offered them assistance as needed.
- Attached price labels to products and updated sales floor signs.
- Stocked merchandise by UPC codes and read labels to match.
- Maintained the cleanliness of the sales floor, including sweeping, dusting, and mopping as needed.
- Assisted customers in locating items and answering questions.
Retail Sales Associate
Burlington Coat Factory
East Hartford
08.2024 - 02.2026
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Created warm, fun atmosphere for guests through friendly, outgoing, and energetic behavior.
- Directed patrons to appropriate departments while assisting with inquiries for efficient service.
- Enhanced customer satisfaction by addressing and resolving issues in both English and Spanish languages.
- Ensured positive first impression for visitors by maintaining clean and organized entrance area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Our Piece of the Pie Inc./CWP
05.2024 - 08.2024
- Greeted customers, assisted with product inquiries, and facilitated selections and purchases to improve customer engagement.
- Maintained clean and organized store environment to enhance overall shopping experience and encourage repeat visits.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Operated cash register for cash, check, and credit card transactions, ensuring accuracy and efficiency in daily sales.
- Summer Youth Employment and Learning Program
- Transitioned to permanent position following successful completion of program
Customer Service Associate
JB Pride Uniforms
06.2021 - 08.2021
- Assisted high volume of customers daily in english and spanish, fostering positive interactions and enhancing customer satisfaction.
- Provided personalized customer service to enhance satisfaction and encourage loyalty.
- Ensured clean and organized store environment to improve customer experience and facilitate merchandise location.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
Education
High School Diploma -
Connecticut River Academy
East Hartford, CT06-2020
Skills
- Customer service
- Customer support
- Cash handling
- Sales floor organization
- Stock replenishment
- Merchandise display
- Dressing room assistance
- Visual merchandising
- Communication skills
- Customer relationship management (CRM)
- Store maintenance
- Fluent in Spanish
- Bilingual communication
- CRM management
- Teamwork
- Problem-solving skills
- Critical thinking
- Verbal and written communication
- Positive attitude
- Cleaning and sanitizing
- Visual merchandising
Certification
- March 2024 Join. Rise. Be. Rocky Hill, CT
- Rise Leadership Training
- August 2023-December 2023 Hartford Health Care Hartford, CT
- Recovery Support Specialist
Internship
- June 2025 to August 2025 Center for Latino Progress Hartford, CT
- Opportunity Youth office internship
Timeline
Retail Customer Sales Associate
DTLR
08.2025 - Current
Retail Sales Associate
Burlington Coat Factory
08.2024 - 02.2026
Retail Sales Associate
Our Piece of the Pie Inc./CWP
05.2024 - 08.2024
Customer Service Associate
JB Pride Uniforms
06.2021 - 08.2021
High School Diploma -
Connecticut River Academy