Mya R. Aguilar
Summary
Adept at fostering customer relationships and enhancing sales, I leveraged product knowledge and team collaboration at Maurices to significantly improve store performance. My expertise in merchandise display and a commitment to exceptional customer service are pivotal in driving success. Proven ability to exceed sales targets showcases my goal-oriented approach and dedication to achievement.
Overview
4
4
years of professional experience
3
3
Certification
1
1
year of post-secondary education
Work History
Retail Customer Sales Associate
Maurices
05.2024 - Current
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.
- Adhered strictly to company standards on safety protocols governed by OSHA while interacting with customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Performed cash and card transactions to complete customer purchases.
Early Head Start Teacher
Big Spring Independent School District
09.2022 - 05.2024
- Collaborated with colleagues to develop cross-curricular projects that connected subject areas, fostering deeper understanding for students.
- Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
- Implemented hands-on learning opportunities in math, science, and creative arts to engage students fully in the educational process.
- Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
- Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
- Increased students'' social-emotional development with age-appropriate activities focusing on empathy, self-regulation, and cooperation.
- Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches.
- Coordinated school events like family nights or field trips to build community connections between families, teachers, and administrators.
- Monitored classroom to verify safe and secure environment.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Helped new preschool children get used to classes by giving one-on-one support.
Front Desk Clerk
Bowl-A-Rama
03.2021 - 07.2022
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
Private Tutor
Felix Holguin
03.2021 - 05.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
Education
Certificate of Technical Studies/AMCA PTC - Phlebotomy
Howard College
Big Spring, TX 09.2024 - 11.2024
High School Diploma -
Big Spring High School
Big Spring, TX 08.2021 - 05.2022
Skills
- Goal oriented
- Merchandise display
- Store maintenance
- Point of sale systems
- Customer support
- Safety cordinator
- Sales closing
- Customer service
- Team collaboration
- Product knowledge
Accomplishments
- Achieved customer satisfaction by completing greeting and answering questions with accuracy and efficiency.
- Certified in Word.
- CPR certified.
Affiliations
- Family Faith Center
- Humane Society
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- CPR certified
- Certified in Word
Languages
English
Full Professional
Interests
- Community Cleanup
- Enjoy participating in weight training for overall physical and mental well-being
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Graphic Design
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- Music
- Gym Workouts
- Youth Development Programs
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Welfare Advocacy
Timeline
Certificate of Technical Studies/AMCA PTC - Phlebotomy
Howard College
09.2024 - 11.2024
Retail Customer Sales Associate
Maurices
05.2024 - Current
Early Head Start Teacher
Big Spring Independent School District
09.2022 - 05.2024
High School Diploma -
Big Spring High School
08.2021 - 05.2022
Front Desk Clerk
Bowl-A-Rama
03.2021 - 07.2022
Private Tutor
Felix Holguin
03.2021 - 05.2021
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