Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lia Cortez

Crosby,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

4
4
years of professional experience

Work History

Team Lead

Chick-fil-A
08.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts..
  • Evaluated customer needs and feedback to drive product and service improvements.


Team Member

Raising Cane's Restaurants
04.2021 - 09.2022
  • Maintained productive, efficient approach to all tasks.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Team Member

Chic-Fil-A
12.2019 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Associate of Science - Medical Assisting

The College of Health Care Professions
Houston, TX
2023

High School Diploma -

Sanchez North Highschool
Houston, TX
05.2022

Skills

  • Task Prioritization
  • Individual and Team Goal
  • Verbal and Written Communication
  • Production Monitoring
  • Quality Control
  • Team Leadership
  • Coaching and Mentoring

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Team Lead

Chick-fil-A
08.2022 - Current

Team Member

Raising Cane's Restaurants
04.2021 - 09.2022

Team Member

Chic-Fil-A
12.2019 - 03.2022

Associate of Science - Medical Assisting

The College of Health Care Professions

High School Diploma -

Sanchez North Highschool

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Lia Cortez