Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lia DiLuzio

Lia DiLuzio

Ridley Park,PA

Summary

Dynamic professional with a proven track record in guest engagement and safe food handling, honed at Bella Ariano and other notable establishments. Excelled in enhancing customer satisfaction and streamlining service operations. Skilled in food sales promotion and team member support, demonstrating a commitment to excellence and a flair for creating memorable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Bella Ariano
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Retail Sales Associate

CVS Pharmacy
10.2021 - 05.2022
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate
  • Greeted customers and provided outstanding customer service.
  • Monitored customers for signs of security concerns and escalated issues to management.

Service Team Leader

Ritas Water Ice
02.2021 - 10.2021
  • Closely supervised team and volunteers to uncover needs and improve quality of services offered.
  • Developed and integrated organized icebreakers, team builders, service training and reflection.
  • Collaborated with team leaders, youth and partners to organize service-learning activities in compliance with program guidelines.
  • Created opportunities for volunteers to develop leadership and other life skills under program guidelines.

Education

Bachelor of Science - Dietetics

West Chester University
West Chester, PA
05-2027

Skills

  • Guest Engagement
  • Safe Food Handling
  • Team member support
  • Professional Appearance
  • Staff Management
  • Food safety oversight
  • Sales expertise
  • Superb time management
  • Service-oriented
  • Calm Demeanor
  • Dietary habits evaluation
  • Meal Planning

Interests

I am involved with sports and I am also a competitive bodybuilder I am very interested in Nutrition and overall the study of health I love helping people live a healthier life and aiding them to be the best version of themselves I also love helping people in every aspect of life I enjoy being a mentor and teacher in various different topics

Timeline

Server

Bella Ariano
05.2022 - Current

Retail Sales Associate

CVS Pharmacy
10.2021 - 05.2022

Service Team Leader

Ritas Water Ice
02.2021 - 10.2021

Bachelor of Science - Dietetics

West Chester University

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Lia DiLuzio