Lia Garcia
Herndon,VA
Summary
Administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
Concierge Practice Coordinator
Executive Healthcare Services
Reston, VA
03.2024 - Current
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Front Desk Receptionist
Foot and Ankle Specialists of the Mid-Atlantic
Reston, VA
09.2022 - 10.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collaborated with multiple physicians across five locations, adapting to diverse practice styles while managing complex schedules and high-volume phone calls.
- Developed and maintained patient records using electronic health record systems efficiently.
- Adhered to HIPAA policies, ensuring confidentiality and professionalism for each patient.
Member Service Representative
Apple Federal Credit Union
Herndon, VA
10.2021 - 04.2022
- Executed all federal acts and banking regulations when helping members apply for loans and credit cards on Lending 360.
- Engaged with members to build rapport and identify opportunities for family or friend account openings.
- Executed accurate cash counting procedures while vigilantly monitoring for counterfeit currency.
- Educated members on available financial products and services, enhancing overall service engagement.
Server
Cooper’s Hawk Winery
Reston, VA
09.2021 - 01.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Provided expert guidance on wine pairings and food items, effectively promoting wine club memberships to guests.
- Developed effective communication and upselling skills.
Front Desk Receptionist
European Wax Center
Fairfax, VA
07.2021 - 10.2021
- Called upcoming appointments for the week to confirm or make necessary adjustments to the schedule and ensure a positive workflow for the wax specialists.
- Kept track of front desk inventory and offered guests products based off their performed service.
- Gained experience in upselling wax packages to guests instead of just an individual wax service for future appointments.
Server
New River Valley Grille
Radford, VA
10.2019 - 04.2021
- Developed time management and organization skills working at my university’s dining hall while being a full-time student.
- Memorized all menu items and combinations to have personal recommendations for students.
- Coordinated with coworkers to ensure timely food delivery and provided assistance as needed to maintain operational flow.
Education
Bachelor of Business Administration - Marketing, Minor in Psychology
Radford University
Radford, VA04-2021
Skills
- Proficient in English and Spanish, basic French
- Proficient in Office Suite (including Excel)
- Customer service
- Strong attention to detail
- Administrative support
- Problem-solving
Timeline
Concierge Practice Coordinator
Executive Healthcare Services
03.2024 - Current
Front Desk Receptionist
Foot and Ankle Specialists of the Mid-Atlantic
09.2022 - 10.2023
Member Service Representative
Apple Federal Credit Union
10.2021 - 04.2022
Server
Cooper’s Hawk Winery
09.2021 - 01.2022
Front Desk Receptionist
European Wax Center
07.2021 - 10.2021
Server
New River Valley Grille
10.2019 - 04.2021
Bachelor of Business Administration - Marketing, Minor in Psychology
Radford University