Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lia Ho

San Francisco,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Big Island Delights
08.2022 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

BBA -

University of San Francisco
San Francisco, CA
05.2027

Skills

  • Active Listening
  • Critical Thinking
  • Store Maintenance
  • Conflict Resolution
  • Order Fulfillment
  • Quality Control

Accomplishments

  • Telephone Service - Professionally processed 10+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Languages

Spanish
Elementary

Timeline

Customer Service Representative

Big Island Delights
08.2022 - 01.2024

BBA -

University of San Francisco
Lia Ho