Lia Ho
San Francisco,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Big Island Delights
2022.08 - 2024.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA -
University of San Francisco
San Francisco, CA05.2027
Skills
- Active Listening
- Critical Thinking
- Store Maintenance
- Conflict Resolution
- Order Fulfillment
- Quality Control
Accomplishments
- Telephone Service - Professionally processed 10+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Big Island Delights
2022.08 - 2024.01
BBA -
University of San Francisco
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