Lia Hunter
Staunton,IL
Summary
Dynamic retail professional with a proven track record at Hibbett Sports, excelling in customer service and inventory control. Recognized for enhancing store performance through effective merchandising and training initiatives, resulting in improved customer engagement and loyalty. Strong problem-solving abilities complemented by expertise in POS systems operations and team leadership.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Hibbett Sports
Litchfield IL
02.2026 - Current
- Assisted in daily store operations, ensuring smooth customer experiences and efficient workflow.
- Supported inventory management processes, maintaining accurate stock levels and product displays.
- Trained new staff on company policies, customer service standards, and operational procedures.
- Collaborated with team to implement visual merchandising strategies that enhanced store appearance.
- Developed and maintained relationships with customers to foster loyalty and repeat business initiatives.
- Implemented loss prevention strategies that reduced shrinkage through staff training and awareness programs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted in recruiting, hiring and training of team members.
Manager in Training
Hibbett Sports
Litchfield IL
05.2025 - 02.2026
- Assisted in daily store operations, ensuring efficient inventory management and stock replenishment.
- Supported team in maintaining merchandising standards to enhance product visibility and customer engagement.
- Collaborated with senior staff to execute promotional events, driving customer traffic and sales growth.
- Learned point-of-sale systems, providing accurate transaction processing and exceptional customer service support.
- Adapted quickly to dynamic retail environment, demonstrating flexibility and problem-solving skills during peak times.
- Monitored sales performance metrics, identifying trends to improve product placement and inventory turnover rates.
- Trained new associates on operational procedures, fostering a collaborative team environment focused on success.
- Contributed to loss prevention initiatives by implementing effective inventory tracking measures and security protocols.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Sales Associate
Hibbett Sportz
Litchfield IL
08.2022 - 05.2025
- Assisted customers in product selection and provided detailed information on merchandise.
- Maintained organized sales floor to enhance customer shopping experience and improve product visibility.
- Processed transactions accurately using POS system, ensuring efficient checkout experience for customers.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and customer loyalty.
- Monitored inventory levels and restocked shelves to ensure product availability for customers at all times.
- Participated in promotional events, effectively showcasing new products and driving increased foot traffic to store.
- Provided training support to new associates on sales techniques and store procedures for improved performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Housekeeper
Nursing Home
Alhambra, IL
07.2021 - 08.2022
- Maintained cleanliness and hygiene standards in resident living areas.
- Assisted with laundry services to ensure timely delivery of clean linens.
- Supported infection control measures through regular sanitization practices.
- Adhered to safety protocols while using cleaning equipment and chemicals.
- Collaborated with nursing staff to address specific resident needs for comfort.
- Organized supplies and equipment to streamline daily cleaning operations.
- Provided basic support for mobility assistance during cleaning tasks.
- Trained new staff on proper cleaning techniques and safety procedures.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Kennel Attendant
Clippin House Pet Grooming And Boarding Salon
Staunton, IL
01.2020 - 07.2021
- Supervised daily kennel operations, ensuring cleanliness and safety for all animals.
- Provided care and attention to pets, maintaining health and comfort during stays.
- Assisted in grooming services, enhancing pet presentation and owner satisfaction.
- Trained new staff on protocols for animal handling and facility maintenance.
- Implemented efficient scheduling processes, optimizing boarding availability and service delivery.
- Monitored animal behavior, identifying signs of distress or illness for timely intervention.
- Facilitated communication with pet owners regarding care instructions and updates.
- Developed enrichment activities to promote physical exercise and mental stimulation for boarded pets.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Education
High School Diploma -
Staunton High School
Staunton, IL08.2022
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Time management
Store opening and closing
Customer service management
Stock management
POS systems operations
Pricing and markdowns
Goals and performance
Timeline
Assistant Store Manager
Hibbett Sports
02.2026 - Current
Manager in Training
Hibbett Sports
05.2025 - 02.2026
Sales Associate
Hibbett Sportz
08.2022 - 05.2025
Housekeeper
Nursing Home
07.2021 - 08.2022
Kennel Attendant
Clippin House Pet Grooming And Boarding Salon
01.2020 - 07.2021
High School Diploma -
Staunton High School