Lia Munoz
Yuma,AZ
Summary
Dedicated product specialist skilled in customer engagement issue resolution, and time management. Proven ability to foster teamwork and maintain a welcoming environment, ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Product Specialist
SKECHERS Factory Outlet
Yuma, AZ
07.2023 - Current
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with team members to create a welcoming shopping environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured cleanliness of store every day including sales floor, back stock room, break room and bathrooms
Student Worker
Yuma Union High School District
Yuma, Arizona
08.2020 - 01.2022
- Provided support to faculty with administrative tasks such as filing, photocopying and mail distribution.
- Collaborated with other departments to ensure smooth operations of the institution.
- Collaborated with departments to enhance operational efficiency within the institution.
- Followed instructions from management to complete tasks according to exact specifications.
- Answering calls from parents, students and staff. Taking notes and sending calls to the right person.
- Operated printing equipment to produce high-quality printed materials.
Education
High School Diploma -
Cibola High School
Yuma, AZ05-2023
Associate of Arts - Graphic Communications
Arizona Western College
Yuma, AZ08-2026
Skills
- Product knowledge
- Inventory management
- Sales reporting
- Visual merchandising
- Customer relationship management
- Product demonstrations
- Team collaboration
- Time management
- Attention to detail
- Teamwork
- Closing techniques
Added Skills
- Adaptability
- Active listening
- Video editing/Photo editing
- Organization
- Problem solving
- Optimism
- Customer Service
- Multi-Tasking
- Dependable
Timeline
Product Specialist
SKECHERS Factory Outlet
07.2023 - Current
Student Worker
Yuma Union High School District
08.2020 - 01.2022
High School Diploma -
Cibola High School
Associate of Arts - Graphic Communications
Arizona Western College