Lia Rodriguez
Jacksonville
Summary
Experienced document review professional with a keen eye for detail. Passionate individual consistently setting a positive example, boosting company morale. Over 5 years of experience in data entry and customer relationship management, both in office and remote settings. Eager to utilize organizational and document management skills to foster a rewarding work environment.
Overview
7
7
years of professional experience
Work History
Student
Home
02.2025 - Current
- Took professional time away from my career to switch career paths. Through that process, I have learned that my heart still lies in the administrative world.
Clinical Administrative Coordinator
Optum, UnitedHealth Group - Remote
10.2021 - 07.2023
- Created Approval/Denial letters
- Knowledge of ICD-10, CPT coding
Medical Records Auditor - Contract
Albion Staffing Solutions
06.2021 - 08.2021
- Envision Physician Services-Medical Records Management
- Work independently with Microsoft Excel and trained co-workers
Patient Contact Representative
Pediatric Associates
10.2019 - 12.2020
- Inbound Call Appointment Setting; Route calls; Create referrals
Member Service Rep
MCNA Dental
10.2018 - 07.2019
- Handle member calls to locate suitable Dentist; Route calls
- Conducted Oral Health Assessments
Education
Diploma - Medical Assisting
Concorde Career College
06.2015
High School Diploma -
West Broward High School
06.2013
Skills
- Customer Service
- Cross-Functional Team Participation
- Efficient Data Input
- Organizational Multi-Tasking
- Microsoft Office Proficiency
- Empathic
Additionalinformation
Authorized to work in the US for any employer, References available upon request
Timeline
Student
Home
02.2025 - Current
Clinical Administrative Coordinator
Optum, UnitedHealth Group - Remote
10.2021 - 07.2023
Medical Records Auditor - Contract
Albion Staffing Solutions
06.2021 - 08.2021
Patient Contact Representative
Pediatric Associates
10.2019 - 12.2020
Member Service Rep
MCNA Dental
10.2018 - 07.2019
High School Diploma -
West Broward High School
Diploma - Medical Assisting
Concorde Career College
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