Lia Rodriguez

Self-pace course

• Approved and denied letters or sent to nurse
• Followed policies and guidelines per state
• Contacted facilities to verify or obtain information
• After moving to National Letters Team per company needs, created Approval/Denial letters for multiple states with various templates

Envision Physician Services

• Auditing Medical Records
• Date Entry in Microsoft Excel
• Trained new colleagues to proficiency

• Inbound Call Appointment Setting; Route calls to nurse and New Patient department; Created referrals

• Received inbound calls from members
• Verified member information
• Verified eligibility
• Conducted Oral Health Assessments
• Provided In-Network Dentist to members

• Streamlined patient registration procedures for increased efficiency and reduced wait times
• Greeted customers and assisted with member check-in
• Processed requisition forms and scripts
• Verified insurance and payments
• Stocked rooms with medical supplies
• Escorted Patients to drawing rooms