Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lia Rojas

Molalla

Summary

Dedicated and hardworking professional with over 2 years of leadership and customer service experience as a Shift Lead. Skilled in team supervision, problem-solving, and delivering excellent service in fast-paced environments. Currently pursuing a Nursing degree at Clackamas Community College with the goal of becoming a registered nurse, bringing strong communication, reliability, and compassion to both work and education.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Figaro's Pizza
06.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Manage cash handling, food preparation, and ensuring quality control to maintain company standards.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Promoted to Shift Lead after demonstrating strong reliability, leadership, and teamwork.
  • Trusted employee with over 2 years of loyalty and consistent performance.

Education

High School Diploma -

Molalla High School
Molalla, OR

Associate Degree in Nursing - Nursing

Clackamas Community College
Oregon City, OR
05-2027

Skills

  • Customer Service & Communication
  • Leadership & Team Collaboration
  • Time Management & Organization
  • Cash Handling & POS Systems
  • Food Safety & Quality Control
  • Strong Work Ethic & Goal-Oriented Mindset
  • Adaptability in Fast-Paced Environments
  • Ability to Stay Calm Under Pressure

Interests

  • Outdoor activities: hiking, camping, fishing, paddle boarding
  • Personal fitness and staying active
  • Passion for healthcare and helping others



Timeline

Customer Service Representative

Figaro's Pizza
06.2022 - Current

High School Diploma -

Molalla High School

Associate Degree in Nursing - Nursing

Clackamas Community College

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