Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUZ UBIDIA

Tampa,FL

Summary

Dedicated and service-oriented professional with over 10 years of experience providing personalized customer care, account support, and client relationship management. Skilled in understanding customer needs, resolving issues with empathy, and maintaining accuracy in every transaction. Former credit union employee experienced in member service, account analysis, and delinquency management. Bilingual in English and Spanish, with a strong commitment to professionalism, confidentiality, and teamwork.

Overview

2026
2026
years of professional experience

Work History

Talor

Urban Native
Tampa, Florida
04.2023 - Current
  • Provide personalized service to clients by listening carefully to their needs, and offering expert recommendations.
  • Ensure each client receives a professional and positive experience from the first fitting to the final delivery.
  • Collaborate with store associates to support sales, and create lasting customer relationships.
  • Resolve service concerns promptly, with empathy and attention to detail.
  • Maintain accurate records, and manage confidential customer information with care.

Tailor

Neiman Marcus
Tampa, USA
07.2021 - 10.2023
  • Provided personalized service by understanding client needs, and ensuring their complete satisfaction.
  • Communicated with clients to explain services, options, and timelines, building trust and repeat business.
  • Collaborated with sales staff to support transactions and close sales, based on excellent service.
  • Resolved client concerns promptly, maintaining professionalism and brand standards.
  • Managed detailed service requests, ensuring accuracy and confidentiality with each order.

Seamstress

Buckle Store Inc.
Tampa, USA
11.2016 - 01.2022
  • Assisted customers with personalized service options to meet specific needs.
  • Ensured satisfaction by following up with clients, and resolving issues effectively.
  • Worked collaboratively with store associates to maintain smooth operations and timely service delivery.
  • Resolved customer inquiries related to alterations and custom orders promptly.
  • Maintained cleanliness of the work area including tools, equipment and materials used.

Seamstress/Tailor

Macy's Inc.
Westshore Plaza, USA
04.2019 - 01.2021
  • Delivered exceptional service by listening to customer needs, and providing tailored solutions.
  • Handled client inquiries and ensured each service met quality and timing expectations.
  • Supported department sales by recommending services, and ensuring a positive experience.
  • Maintained accuracy in service records and transactions while meeting daily performance goals.

Interior Restores and Decorator

Independent
03.1997 - 09.2016
  • Built long-term client relationships by delivering quality service and customized design solutions.
  • Managed all aspects of client projects, from planning and budgeting to delivery and satisfaction.
  • Handled customer concerns with professionalism, ensuring repeat business, and referrals.
  • Designed and created custom decorations for various events and occasions.
  • Set up and arranged decoration layouts at event venues efficiently.
  • Provided on-site support during events to ensure decor integrity and presentation.
  • Communicated effectively with vendors to coordinate delivery of decor items.

Accountant Assistant

Kronos Construction
Panama City, Panama
2014 - 2015
  • Processed daily transactions, vendor payments, and payroll with attention to detail.
  • Prepared monthly financial reports and reconciled bank statements.
  • Supported management by maintaining accurate and confidential financial data.
  • Maintained accurate financial records using accounting software and spreadsheets.
  • Supported month-end closing activities by preparing necessary documentation.
  • Developed reports summarizing financial data for management review.

Accountant Assistant / Delinquency Analyst Manager

E.D.I.O.A.C (Credit union)
Panama City, Panama
1997 - 2002
  • Provided professional support to members by assisting with account questions and financial needs.
  • Reviewed member accounts for loan eligibility, and supported the processing of applications.
  • Resolved delinquency cases by contacting members, offering solutions, and maintaining clear documentation.
  • Ensured all member interactions were confidential, and handled with care.
  • Maintained accurate records of member transactions and account balances.
  • Collaborated with team to ensure compliance with credit union regulations.
  • Processed member loan applications and verified supporting documentation.
  • Responded to member inquiries regarding account statuses and transactions.

Education

EAP English Academic Purpose -

Hillsborough Community College
Tampa, FL
01.2021

Finance and Banking - Accounting And Finance

Panama University
Panama City, Panama

High School Diploma -

Colegio Nocturno De Educacion Comercial
Panama City, Panama

Skills

  • Exceptional customer service
  • Complaint resolution and problem solving
  • Teller and transaction accuracy
  • Account review and loan support
  • Cash handling and recordkeeping
  • Product knowledge and cross-selling support
  • Bilingual communication (English / Spanish)
  • Confidentiality and member trust
  • Team collaboration
  • MS Excel and accounting software

Languages

English
Professional
Spanish
Professional

Timeline

Talor

Urban Native
04.2023 - Current

Tailor

Neiman Marcus
07.2021 - 10.2023

Seamstress/Tailor

Macy's Inc.
04.2019 - 01.2021

Seamstress

Buckle Store Inc.
11.2016 - 01.2022

Interior Restores and Decorator

Independent
03.1997 - 09.2016

Accountant Assistant

Kronos Construction
2014 - 2015

Accountant Assistant / Delinquency Analyst Manager

E.D.I.O.A.C (Credit union)
1997 - 2002

EAP English Academic Purpose -

Hillsborough Community College

Finance and Banking - Accounting And Finance

Panama University

High School Diploma -

Colegio Nocturno De Educacion Comercial

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