Lia Winns
Little Rock,AR
Summary
Motivated and analytical professional with expert-level experience in customer service. Proven track record in leading new hire mentoring and shadowing programs, as well as managing client-facing relationships. Strong business writing skills with a keen attention to detail, including punctuation, spelling, and sentence structure. Able to maintain a focused and productive work environment in a quiet, uninterrupted space. Ready to contribute to a fast-paced, energetic work-from-home team
Overview
5
5
years of professional experience
Work History
Dispatch Customer Service
Cascade Natural Gas
Little Rock, AR
02.2024 - Current
- Managed an average of 50+ inbound and outbound calls daily, providing timely and accurate information.
- Documented call details promptly and with precision to ensure clear communication.
- Relayed critical information to internal and external teams to streamline the dispatch process and improve response times.
- Maintained a calm, compassionate, and professional demeanor, particularly during high-pressure situations.
- Collaborated effectively with team members to ensure the seamless operation of Natural Gas Emergency Services.
Travel Consultant
Wyndham Vacation Ownership
Little Rock, AR
11.2022 - 01.2024
- Provided tailored recommendations to exceed clients' trip expectations, enhancing their overall travel experience.
- Cross-sold relevant products and services to complement and elevate the trip experience.
- Assisted clients with booking travel dates, addressing general inquiries, and confirming reservations through the central reservation system.
Financial Advisor
American Express
Houston, Texas
11.2019 - 11.2022
- Managed an average of 80+ calls daily, providing exceptional customer service and support.
- Assisted customers with account inquiries, billing issues, and general inquiries across multiple communication channels.
- Delivered effective solutions to enhance customer satisfaction and resolve concerns efficiently.
- Trained and mentored new hires, helping them develop product knowledge, communication skills, and customer service techniques.
Education
Associate of Applied Science - Cyber Security
San Antonio College
San Antonio, TX01-2024
Skills
- Sales and business development
- Technical proficiency (software, tools, platforms)
- Data analysis and insights
- Networking & Relationship Building
- Multitasking
- Attention to Detail
Timeline
Dispatch Customer Service
Cascade Natural Gas
02.2024 - Current
Travel Consultant
Wyndham Vacation Ownership
11.2022 - 01.2024
Financial Advisor
American Express
11.2019 - 11.2022
Associate of Applied Science - Cyber Security
San Antonio College