Liam Digman
Ballston Spa,NY
Summary
Proven to excel in fast-paced environments, I significantly enhanced guest satisfaction at Fairfield Inn & Suites by Marriot through exceptional customer service and meticulous maintenance awareness. My initiative-taking and ability to train staff on health and safety compliance underscore my reliability. I bring a track record of improving operational efficiency and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Houseman
Fairfield Inn & Suites By Marriot
101 Saratoga Village Boulevard Malta, NY, 12020
06.2023 - 04.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
Crew Member
Elms Farm
448 Charlton Road, Ballston Spa, NY 12020
09.2022 - 12.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY06.2023
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Maintenance awareness
- Health and safety compliance
- Electronic Communication
- Work Planning and Organization
- Equipment Disinfection
Timeline
Houseman
Fairfield Inn & Suites By Marriot
06.2023 - 04.2024
Crew Member
Elms Farm
09.2022 - 12.2022
High School Diploma -
Burnt Hills-Ballston Lake Senior High School