Lian Chow
Statesville,NC
Summary
Customer service professional prepared for role requiring high standards and results-driven performance. Proven ability to manage order fulfillment processes, ensuring timely and accurate deliveries. Focused on team collaboration and flexibility to meet changing demands, while bringing strong organizational and multitasking skills.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Lowe’s Home Improvement
Statesville
05.2025 - Current
- Customer Service & Phone Support – Assisted customers with purchases, questions, and the overall shopping experience
- Assisted customers in product selection, providing knowledgeable recommendations and enhancing shopping experience.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Logistics & Fulfillment Operations – Supported daily delivery and fulfillment workflows by staging, loading, and organizing merchandise for customer deliveries and in-store pickups
- Forklift & Power Equipment Certified – Experience in operating power equipment to move, stage, and load large-scale merchandise
- Inbound & Outbound Freight: Assisted with receiving, documenting, and storing incoming freight; prepared outgoing orders to meet delivery schedules
- Delivery Coordination: Worked with sales, fulfillment, and delivery teams to ensure orders were complete, correctly staged, and on time
- Cashiering/Cash Handling – Processed transactions accurately using point-of-sale systems
- Inventory Management – Adjusted stock levels and maintained accurate inventory records
- Restocking & Merchandising – Replenished shelves and arranged products to optimize visibility and sales
- Loss Prevention – Monitored for suspicious activity to help reduce theft and maintain store security
- Product Display & Shelf Stocking – Organized merchandise to meet visual standards and improve accessibility
- Store Cleanliness & Upkeep – Maintained a clean and orderly sales floor for safety and customer satisfaction
- Lifting & Customer Assistance – Safely lifted and loaded heavy items to support customer needs
- Phone Communication – Handled customer inquiries with professionalism and clear communication
- Team Collaboration – Coordinated with coworkers across departments to ensure smooth operations
- Collaborated with installers to support on-time installations through efficient material handling and communication
Employee
Elmer's Products Inc.
Statesville, NC
06.2019 - 07.2019
- Organized product locations and coordinated movements between receiving, storage and shipping.
- Worked with other departments to resolve supply questions and quality concerns.
- Prepared shipments for postage through careful packing, sealing, and labeling of materials.
- Organized storage areas to maximize the efficiency of materials movements and minimize.
- Communicated with other employees to create a collaborative and interactive environment.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC07.2024
High School Diploma - IB Program: Received MYP certificate and DP diploma
South Iredell High School
Statesville, NC05.2020
Skills
- Fluent in Spanish
- Fluent in English
- Customer service
- Data entry
- Order processing
- Physical stamina
- Hazardous material disposal
- Inventory auditing
- RFID tracking
- Teamwork and collaboration
- Time management
- Cash handling
- Flexible schedule
- Retail store operations
- Interpersonal and written communication
- Forklift and Power Equipment Certified
- Proficient in Excel
- Verbal and written communication
- Inventory management
- Resource oversight
- Warehouse operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Club Involvement
- Art Club, 2016-2020, 2, Organize activities involving the arts to school, Collaborate with officers to spread artistic creativity, Bring awareness through the arts
- Video Game Club, 2016-2017, 2, Play multiplayer games with club members, Host tournaments
- Beta Club, 2018-2019, 20+, Collect cans for food drives, Serve the community
- Fishing Club, 2016-2017, 2, Plan fishing trips
- South Service Club, 2018-2019, 10, Collaborate on plans for the community, Service around the school
- Niner Esports League of Legends, 2020-2022, Event Coordinator, Organize community events related to League of Legends, Hold tournaments, games, contests, and Esports events, Create graphics and promotional material
Timeline
Retail Sales Associate
Lowe’s Home Improvement
05.2025 - Current
Employee
Elmer's Products Inc.
06.2019 - 07.2019
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
High School Diploma - IB Program: Received MYP certificate and DP diploma
South Iredell High School