Lian Hicks
Ozone park
Summary
I am a dedicated and proactive individual with recent certification in data analysis and future certificate of fitness for fire life safety, complemented by a diverse skill set and a passion for growth. Over the past four years, I have been involved with, trained for, and participated in all aspects of fire life safety soon to graduate and obtain my Fire Life Safety Director (FLS) Certificate of Fitness, while learning and working in the hotel industry as a house person - FLSD trainee. In my off time I have excelled as a video game programmer, specializing in Unreal Engine 4-5, and bring eight years of writing experience to the table. My technical expertise extends to SQL programming and R, while my bilingual proficiency enhances my ability to communicate effectively across diverse teams. Showcasing my commitment to delivering exceptional service along with strong organizational skills, a collaborative spirit, and a values-driven approach, I thrive in team environments and embrace challenges. Compassionate, observant, and dedicated, I am service-oriented with excellent time management and a genuine drive to make a positive impact. Alongside all this I taught myself how to do taxes demonstrating my ability to acquire complex skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Person - FLSD Trainee
Garden Inn and Suites
01.2021 - Current
- Vacuuming, sweeping, mopping, and polishing floors
- Cleaning windows
- Dusting and polishing furniture, fixtures, and fittings
- Making beds, changing sheets, and distributing clean towels and toiletries
- Restocking minibars, towels, and toiletries
- Emptying trash
- Delivering guest-requested items such as amenities, rollaway beds, cribs, and bedding
- Completing any special projects as directed by housekeeping managers
- Helping with maintenance duties such as replacing light bulbs and repairing furniture and fixtures
- Participated in hotels FLSD workshop training program, continuously expanding professional knowledge and skills of FLSD responsibilities on the road towards my FLSD license.
- Studied all materials, processes, and FLSD procedures daily.
- Participated in on-the-job training fire drills both live and verbal, working closely with FLSD and coworkers
- Attended FLSD panel, fire and safety hazards and fire drill training courses.
- Supported FLSD departmental tasks to increase understanding of industry processes.
- Worked closely under the supervision of the director of operations whom is also the FLSD.
Part Time Customer Service Associate
Stop and shop
11.2020 - 09.2023
- Demonstrated exceptional customer service by attentively addressing client needs and preferences
- Cultivated positive customer interactions, ensuring both sales conversion and a delightful shopping experience
- Strategically organized merchandise displays to enhance visual aesthetics, engage customers, and highlight specific products
- Recognized as a valuable team contributor, earning the 'Team Leader' award for collaborative leadership
- Effectively communicated with a diverse clientele, showcasing strong interpersonal and customer service competencies
- Managed daily operations of an upscale supermarket, overseeing opening and closing procedures
- Implemented successful upselling strategies, driving additional sales through accessory recommendations and complementary purchases
- Provided training and mentorship to staff, fostering a culture of teamwork and continuous growth
- Maintained meticulous inventory records, accurately tracking sales and stock levels
- Manage and oversee day to day activities of operations, including planning and coordinating with other units
- Conduct personal reviews, employee performance conversations, training and other personal management
- Conducted store tours to evaluate store conditions and react and implement timely solutions accordingly
- Generated purchase orders, liaised with vendors, and tracked order statuses
- Maintained adherence to health and safety regulations, achieving an accident-free record in the department
- Controlled store inventory to optimize product availability and minimize waste
- Provided guidance to and motivated a team of 10 employees, including mentoring 6 new hires
- Ensured accurate calculations and timely submissions
Education
Certificate of Fitness Fire Life Safety Director - FLSD Active Shooter Medical Emergency EAP
Croker Fire Drill Corporation
235 Brooksite Drive Hauppauge, NY 1178803-2025
Data analyst certification -
Coursera
Certificate of Completion -
Garden Inn FLSD Training Course
151-20 Baisley Blvd Jamaica NY 11434Skills
- Customer service
- Time management
- Team collaboration
- Attention to detail
- Fire life safety documentation and reporting
- Hazards and safety monitoring
- Written communication
- Problem-solving abilities
- Reliability
- Self motivation
- Interpersonal skills
- Incidents report preparation
- Multitasking and organization
- Issue troubleshooting
- Fire life safety active shooter training
- Team member support
- Active listening
- Decision-making
- Problem-solving
- Project planning
- Adaptability/flexibility
- Product/service knowledge
- Writing
- Ability to Work Under Pressure
- Negotiation and complaint resolution
- Python programming
- Communication skills
- Bilingual
- Dashboards
- Databases
- Data quality
- Data visualization
- Business analysis
- Subject matter experts
- Structured thinking
- Creative problem solving
- Basic Excel
- Microsoft SQL Server
- Program design
- Crafting models
- R programming
- Translation
- Data analytics
- SQL programming
- MySQL
- Outside sales
Accomplishments
Excelled as a video game programmer, specializing in Unreal Engine 4-5, and bring eight years of writing experience to the table. My technical expertise extends to SQL programming.
Exceeded in the Garden Inn JFK Hotel FLSD training program and my soon to achieve my goal in receiving my FLSD certificate of fitness.
Personal Information
Date of Birth: 01/12/00
Certification
Certification in data analysis and future certificate of fitness for fire life safety
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
House Person - FLSD Trainee
Garden Inn and Suites
01.2021 - Current
Part Time Customer Service Associate
Stop and shop
11.2020 - 09.2023
Data analyst certification -
Coursera
Certificate of Fitness Fire Life Safety Director - FLSD Active Shooter Medical Emergency EAP
Croker Fire Drill Corporation
Certificate of Completion -
Garden Inn FLSD Training Course
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