Liana Alboro
Makawao
Summary
Efficient Payroll Administrator knowledgeable about managing payroll for up 50 or more employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring 15+ years of progressive experience to a new permanent role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Diamond Parking Services, LLC
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed bi-monthly payroll for 10 employees.
Director of Operations
Maui Traffic Control Services, LLC
07.2022 - 02.2023
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Completed weekly payroll , that includes prevailing wage and union dues for 10 employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Reported issues to higher management with great detail.
Executive Steward and Room Service Manager
Sensei Lanai A Four Seasons Resort
11.2019 - 04.2022
- Excellent communication skills, both verbal and written.
- Enhanced overall guest satisfaction by managing the day-to-day operations of the stewarding department.
- Streamlined inventory management processes for improved efficiency and cost reduction.
- Improved employee retention rates by creating a positive work environment that fostered teamwork, camaraderie, and professional growth opportunities.
- Reduced waste by implementing sustainable practices in the cleaning and storage of tableware and equipment.
- Organized strategic meetings with department heads to discuss upcoming events, addressing any potential challenges or resource constraints proactively.
- Upheld cleanliness standards throughout all dining facilities, consistently passing health inspections without issue or concern from regulatory agencies.
- Championed continuous improvement efforts within the stewarding department, consistently seeking opportunities to enhance service quality and operational efficiency.
- Oversaw budget planning for the stewarding department, optimizing resource allocation for maximum effectiveness.
- Collaborated with executive chef to optimize kitchen workflows and improve food quality.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room inventory and replenished as necessary.
- Completed bi-weekly payroll for 25 union employees.
FF&E Coordinator
Four Seasons Resort Lanai
07.2019 - 11.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Executive Steward/Banquet Manager
Four Seasons Resort Lanai
01.2016 - 07.2019
- Ensures cleanliness standards meet established guidelines in all F&B outlet kitchens
- Works closely with Front of House, Kitchens and Banquets to understand, coordinate, and plan daily needs with agility and flexibility
- Inspects kitchens and storerooms to ensure that premises and equipment are clean and in order, and that sufficient foodstuffs and supplies are on hand to ensure efficient service
- Make sure kitchen workers have and use proper equipment necessary for each job (gloves, goggles, chemicals)
- Responsible for supervising all Stewarding staff and the overall daily management of a designated shift
- Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies
- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards in Stewarding department
- Provided quarterly OS&E inventory to the Director of Food & Beverage
- Directed and managed banquet functions for over 600 person event.
- Oversaw day-to-day operations of 213 room hotel with staff of 11 employees.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Completed bi-weekly payroll for 50 union employees as well as completing tip distribution for servers, banquet porters, and bartenders.
Education
Associate Of Arts And Sciences - Fashion Merchandising
Brooks College
Long Beach, CA12.2006
High School Diploma -
Lanai High & Elementary School
Lanai, HI06.2005
Skills
- Bi-weekly payroll processing
- Payroll Processing
- Reviewing timesheets
- Resolving discrepancies
- Direct Deposit Management
- New hire processing
- Regulatory Compliance
- Payroll Software Expertise
- Maintaining employee records
Certification
- Maui Liquor Card
Additional Information
References:
Buzz Fernandez
District Manager
Matson (Maui, HI)
(808) 871-7351
Trevor Robson
Director of Food & Beverage
Park House (Dallas, TX)
(631) 664-4945
Cindylou Figuerres
Financial and Program Coordinator
Lanai Community Health Center (Lanai, Hi)
(808) 649-9088
Timeline
Operations Manager
Diamond Parking Services, LLC
03.2023 - Current
Director of Operations
Maui Traffic Control Services, LLC
07.2022 - 02.2023
Executive Steward and Room Service Manager
Sensei Lanai A Four Seasons Resort
11.2019 - 04.2022
FF&E Coordinator
Four Seasons Resort Lanai
07.2019 - 11.2019
Executive Steward/Banquet Manager
Four Seasons Resort Lanai
01.2016 - 07.2019
- Maui Liquor Card
Associate Of Arts And Sciences - Fashion Merchandising
Brooks College
High School Diploma -
Lanai High & Elementary School
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