Liana Brown
Kent
Summary
I am Liana Brown and I have years of experience with customer care either face to face or via phone. This customer service even elevated to assisted manager in a retail store. I can offer excellent customer service experiences by going above and beyond.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVS Caremark
11.2023 - 07.2024
- Helped clients with their mail order prescriptions by refilling or reaching out to prescriber for a new prescription
- Authenticated clients while following HIPPA guidelines
- Worked on a specialty team where I had to file grievances for client dissatisfaction
- Transferred calls to clinical teams or supervisors
- Gathered customer feedback through surveys and used the data to improve customer service
Mail Sorter
DHL
09.2021 - 03.2022
- Sorted mail by placing in bins and stacking on pallets
- Prepared mail for delivery using scanners, handheld printers and packing materials
- Removed containers of sorted mail and parcels and transferred them to designated areas according to established procedures
- Verified that items were addressed correctly, marked with proper postage and in suitable condition for processing
Guest Services
Target
10.2020 - 08.2021
- Rang out customer's items
- Assisted in exchanges and returns
- Answered phones at guest service desk
- Collected and received correspondence for supervisors and other employees
- Answered customer questions about book locations and general questions
- Data entry in our server to conduct loans and check stock
Assistant Manager
Kmart, Sears Holding
09.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Front Desk Associate
Carlow University
08.2017 - 03.2020
- Supported quality control metrics and programs, driving continuous quality improvements
Education
Bachelor Of Arts (B.A.) - Clinical Psychology
Carlow University
Pittsburgh, PA05.2021
Skills
- Data Entry
- Customer service
- Verification
- Computer skills
- Data Collection
- Product Knowledge
- Complaint resolution
- Account updating
Timeline
Customer Service Representative
CVS Caremark
11.2023 - 07.2024
Mail Sorter
DHL
09.2021 - 03.2022
Guest Services
Target
10.2020 - 08.2021
Assistant Manager
Kmart, Sears Holding
09.2018 - 03.2020
Front Desk Associate
Carlow University
08.2017 - 03.2020
Bachelor Of Arts (B.A.) - Clinical Psychology
Carlow University
Similar Profiles
Cheri GianakosCheri Gianakos
Senior Product Development Manager at Aetna Healthcare, a CVS Caremark Co.Senior Product Development Manager at Aetna Healthcare, a CVS Caremark Co.
Ankita PatelAnkita Patel
Pharmacy Technician at CVS/caremarkPharmacy Technician at CVS/caremark
Charnica MoorerCharnica Moorer
Care Management Associate at CVS CaremarkCare Management Associate at CVS Caremark