Liana Garcia
Lake Worth,FL
Summary
Detail-oriented and experienced customer service representative with a proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Skilled in handling high-pressure situations with professionalism and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Swifty’s LLC
06.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service
Buds Chicken & Seafood
01.2020 - 05.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Guest Service Representative
Target
01.2024 - 04.2024
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Hostess
Flanigan's Bar & Grill
06.2022 - 04.2023
- Maintained professional demeanor and resolved guest inquiries efficiently and courteously
- Provided exceptional customer service to ensure a positive guest experience
- Communicated effectively with team members to coordinate guest requests and services
- Handled cash transactions accurately and swiftly in a fast-paced hospitality environment
- Greeted and seated guests with a welcoming attitude at a high-volume restaurant
- Managed reservations and coordinated seating arrangements to maximize guest satisfaction
- Answered phone calls and assisted with customer inquiries in a professional manner
- Collaborated with servers and kitchen staff to ensure smooth dining experiences for guests
Education
GED -
Chuck Shaw Tech Education Center
West Palm Beach, FL05.2024
Skills
- Communication
- Problem-solving
- Empathy
- Patience
- Multitasking
- Active listening
- Time management
- Customer satisfaction
- Conflict resolution
- Adaptability
Certification
Food handling Certif.
Timeline
Sales Associate
Swifty’s LLC
06.2024 - Current
Guest Service Representative
Target
01.2024 - 04.2024
Hostess
Flanigan's Bar & Grill
06.2022 - 04.2023
Customer Service
Buds Chicken & Seafood
01.2020 - 05.2024
GED -
Chuck Shaw Tech Education Center
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