Liana Gerena
Tonawanda,USA
Summary
Achieved high levels of customer satisfaction by delivering prompt and accurate service. Recognized for positive contributions in providing exceptional customer service and relationship building , adaptability to multitask as well staying proficient during customer facing scenarios skilled in cash handling accuracy & drawer balancing. transactions with no errors in a fast-paced setting. Orientated in communication, teamwork, accuracy within my job ethics and remaining a positive attitude professionalism at all times.
Overview
2
2
years of professional experience
Work History
Sales Generalist
Macy’s
Buffalo, NY
07.2025 - Current
- Managed register operations by accurately processing customer purchases and returns efficiently.
- Account maintenance when it comes to opening up successful credit card sales opportunities, making sure all information inputted is correct and up to date
- Counting drawers closing them out for end of day routines, selling money to the vault when it’s over a certain amount to have everything balanced and ready for opening procedures.
- Accepting personal checks towards credit card payments, detail orientated checking all components to stop any fraudulent transactions.
- Achieved high customer satisfaction by streamlining credit card payment assistance. Increased store credit card sign-ups through effective promotion strategies. Enhanced customer experience by providing clear payment guidance, as well mastering opening promotional credit cards on my own efficiently while building relationship with those customers.
- Engaged with customers to effectively resolve issues, As well providing outstanding customer service with an answer to any questions to ensure a positive shopping experience.
- Implemented systematic cleaning and organization protocols to promote an inviting retail environment.
Cashier / Sales Associate
Goodwill Industries
Buffalo, NY
08.2024 - 05.2025
- Efficient Cash handling maintaining focused while multitasking keeping up conversations with customers while leaving no room for errors, maintaining a perfect effectively checkout process
- Executed sorting and lifting of heavy items to facilitate donation management and distribution.
- Streamlined support for multiple departments by executing cross-functional tasks effectively
- Acknowledging greeting customers upon entering the store, always keeping a positive profesional environment.
- Getting to know your customer having regulars engaging in conversations with them building trust and relationships
- Maintaining focused multitasking in a fast paced environment moving efficiently leaving a great impact and experience for customers
Cashier / Customer Service
PriceRite Marketplace
Buffalo, NY
10.2023 - 05.2024
- Streamlined register operations to enhance customer experience through precise transaction processing.
- Delivered prompt resolutions to customer inquiries, ensuring exceptional service quality.
- Optimized cleaning and organization processes to enhance retail space ambiance.
- Executed efficient service delivery to guarantee timely customer care.
- Engaged with frequent customers to understand and address individual shopping needs effectively.
- Utilized patience and empathy to enhance customer interactions and satisfaction.
Education
High School Diploma - undefined
Hutchinson Central Technical High School
Buffalo, NYSkills
- Multitasking & detail orientated
- Customer Service & Communication
- Client management
- Cash Handling & Payment Processing
- Teamwork & Time Management
- Cross-Training & Adaptability
- Customer relationship building
- Sales Strategies
- Cross-selling techniques
- Account management
- Compliance & Policy
Timeline
Sales Generalist
Macy’s
07.2025 - Current
Cashier / Sales Associate
Goodwill Industries
08.2024 - 05.2025
Cashier / Customer Service
PriceRite Marketplace
10.2023 - 05.2024
High School Diploma - undefined
Hutchinson Central Technical High School