John Reed
Stone Mountain,Georgia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Generalist
Best Buy
10.2023 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Grocery Clerk
Publix
07.2023 - 10.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Sales Floor Associate
DTLR
11.2020 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Communication with customers professionally and proactively to provide product information and advice.
Data Processor
Baron Family Medicine Practice
07.2017 - 01.2018
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Identified data errors and discrepancies and implemented swift corrections.
- Sorted and processed incoming reports before putting data into processing software.
- Created spreadsheets for more efficient recordkeeping.
- Managed and organized documents for data entry tasks.
Education
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2017
Some College (No Degree) - Computer Science
Gwinnett Technical College
Lawrenceville, GASkills
- Order Processing
- Marketing Support
- Stock Replenishment
- Effective communication
- Customer Service
- Customer Retention
- Sales Expertise
- Customer Relations
- Time management
- Attention to detail
- Visual merchandising
- Retail Merchandising
- Store Organization
Timeline
Sales Generalist
Best Buy
10.2023 - Current
Grocery Clerk
Publix
07.2023 - 10.2023
Sales Floor Associate
DTLR
11.2020 - 09.2023
Data Processor
Baron Family Medicine Practice
07.2017 - 01.2018
High School Diploma -
Chamblee Charter High School
Some College (No Degree) - Computer Science
Gwinnett Technical College
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