Summary
Work History
Education
Skills
Timeline
Generic

Kelsie Kimber

Summary

Dynamic sales professional with a proven track record at Macy's, excelling in customer relationship building and sales expertise. Recognized for enhancing customer satisfaction through exceptional service and effective upselling techniques. Adept at stock replenishment and collaborating with teams to achieve sales goals, consistently delivering results in fast-paced retail environments.

Driven and upbeat, equipped with strong interpersonal and communication abilities. Possesses foundational understanding of sales principles and techniques, with proficiency in customer relationship management and persuasive communication. Aims to increase revenue and build enduring customer relationships through effective sales strategies.

Work History

Sales Generalist

Macys
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Skilled at working independently and collaboratively in a team environment.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated signage and price tags to reflect current sales.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Presented store update suggestions and layouts to management and stakeholders.

Cashier

Target
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Online Order Filler

Harris Teeter
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Apparel Associate

Walmart
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
  • Selected, recommended and located merchandise based on customer needs and desires.

Apparel Sales Associate

Academy Sports Outdoors
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Boosted sales through effective upselling techniques and knowledge of current fashion trends.
  • Conducted regular inventory audits to maintain accurate records of products available in the store.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.

Apparel Associate

Target
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
  • Supported online order fulfillment by processing orders accurately and promptly shipping items out to customers'' homes or nearby stores for pick-up services.
  • Collaborated with team members to meet daily sales goals, resulting in consistent achievement of targets.

Sales Associate

Journeys
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.

Education

West Cabarrus High School
2022

Skills

  • Customer service
  • Order processing
  • Product and service sales
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Cash handling
  • Sales expertise
  • Store opening and closing
  • POS system operation
  • Professional demeanor

Timeline

Sales Generalist

Macys

Cashier

Target

Online Order Filler

Harris Teeter

Apparel Associate

Walmart

Apparel Sales Associate

Academy Sports Outdoors

Apparel Associate

Target

Sales Associate

Journeys

West Cabarrus High School

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Kelsie Kimber