Cindy Cobbs
GREENSBORO,NC
Summary
Dynamic sales professional with a proven track record at Macy's Department Store, excelling in customer service and upselling strategies. Adept at assessing customer needs and managing accounts, I consistently exceed sales goals while delivering exceptional support. My technical expertise and strong communication skills enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Sales Generalist
Macys Department Store
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Technical Support Representative
Truist Bank Call Center
12.2014 - 09.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Associate of Science - Business Administration
Danville Community College
1008 S Main St, Danville, VA 2454105-2005
Skills
- Order processing
- Upselling strategies
- Customer service
- Customer needs assessment
- Account management
- Upselling and cross selling
- Client account management
- Exceeds sales goals
Accomplishments
- Achieved [85]% of sales quote.
- Promoted to Seasonal Onboarding Captain after only four months for exceptional performance.
- Trained and mentored 10 employees.
Timeline
Sales Generalist
Macys Department Store
06.2024 - Current
Technical Support Representative
Truist Bank Call Center
12.2014 - 09.2023
Associate of Science - Business Administration
Danville Community College
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