Liana Ibarra
Honolulu,HI
Summary
Passionate customer experience professional with a background in hospitality leadership, client consulting, and B2B and B2C event management. Proven ability to balance guest expectations, logistics, and service execution to ensure high-impact, efficient, and successful events.
Overview
5
5
years of professional experience
Work History
Benefit Service Consultant
ProService Hawaii
Honolulu, Hawaii
08.2024 - Current
- Primary point of contact and subject matter expert delivering professional benefit guidance to 296 Clients and 5,000 worksite employees
- Manged plan administration, onboarding, and compliance tracking
- Resolved healthcare and supplemental benefit accounting audit discrepancies with urgency and precision, consistently meeting service-level commitments
- Executed client benefit fairs, proving strong verbal and written communication skills in client-facing environments
- Identified opportunities to enhance plan participation and drive revenue growth
- Prioritized multiple payroll deadlines weekly, adapting to evolving client and business needs
Lead Bartender
G. Lion Hawaii
Honolulu, Hawaii
11.2022 - 08.2024
- Provided exceptional guest experience across dining room service, pool service, and special events
- Oversaw daily operations of bar team to deliver elevated guest experience
- Developed craft cocktail beverage menu using seasonal ingredients in coordination with evolving food menu
- Coordinated vendor orders to maintain adequate beverage and supply inventory for all services
- Implemented bar training and procedures to enhance service consistency and quality
- Executed monthly inventory counts to ensure accuracy of product and budget
Event Manager
G. Lion Hawaii
Honolulu, Hawaii
03.2021 - 01.2023
- Planned and executed meetings and events across three properties throughout the full event lifecycle.
- Improved cross-functional coordination across marketing, operations, and guest teams to increase efficiency and event impact
- Coordinated industry-aligned trainings to strengthen brand presence
- Organized event facility, food and beverage selections, and audio/visual arrangements to ensure seamless execution and maximize guest satisfaction
Education
Bachelor of Science - Marketing
University of Hawaii At Manoa
Honolulu, HI12-2021
Skills
- Customer relationship management
- Operational leadership
- Strong attention to detail
- Cross-Team Coordination
- Audit preparation
- Issue Resolution
- Adaptability
- Data Analysis
Timeline
Benefit Service Consultant
ProService Hawaii
08.2024 - Current
Lead Bartender
G. Lion Hawaii
11.2022 - 08.2024
Event Manager
G. Lion Hawaii
03.2021 - 01.2023
Bachelor of Science - Marketing
University of Hawaii At Manoa