Antoinette Washington
Rock Hill,SC
Overview
29
29
years of professional experience
1
1
Certification
Work History
Benefit Verification Specialist/Patient Service Representative
TalentBridge, Lash Group
Fort Mill, South Carolina
11.2019 - Current
- Collected, stored, and secured customer information following strict protocols.
- Resolved discrepancies between customer records and supporting documents.
- Updated databases with verified customer information in a timely manner.
- Controlled access to confidential information by guidelines.
- Verified the accuracy of customer data through systematic collection and input processes.
- Maintained patient and insurance data by updating the company computer system.
- Confirmed proper insurance coverage for patients before scheduling appointments or procedures.
- Communicated with insurance carriers, patients, and employers to verify insurance benefits.
Certified Occupational Therapy Assistant- License
Heritage Healthcare/ Agape Senior Rehabilitaion
Rock Hill, South Carolina
08.2009 - 10.2019
- Developed strategies to enhance clients' quality of life through collaboration with health care professionals.
- Participated in interdisciplinary team meetings to review treatment plans and progress reports.
- Encouraged client involvement in self-care activities, including dressing and grooming.
- Implemented therapeutic modalities such as ultrasound and electrical stimulation under therapist guidance.
- Performed maintenance tasks, ensuring cleanliness and sterilization of therapeutic equipment.
- Provided emotional support during therapy sessions, motivating clients to achieve personal goals.
- Instructed patients on the proper usage of assistive devices like wheelchairs and walkers.
- Documented assessments and treatment progress using standardized note-writing formats.
Combat Medic/Occupational Therapy Assistant
US Army
El Paso, TX
11.1996 - 08.2009
- Monitored vital signs of patients during transport and medical evacuation operations.
- Maintained inventory of medical supplies and equipment on a daily basis.
- Participated in training exercises designed to simulate real-world scenarios encountered by combat medics.
- Organized and managed medical records in accordance with HIPAA regulations.
- Performed preventive medicine duties such as immunizations, laboratory tests, dental screenings.
- Instructed military personnel in basic life support techniques.
- Coordinated with other medics to provide timely and effective treatment for wounded service members.
- Administered lifesaving treatments in high-stress situations, stabilizing personnel for transport to field hospitals.
- Provided daily briefings on safety and risk assessments.
- Provided vaccine shots and distributed medicine for patients.
- Organized and updated health records and clinical files.
Education
Certificate of Occupational Therapy Specialty Course - Occupational Therapy Assistant
United States Army Academy of Health Science
08-2002
Medical Coding
AAPC Medical Coding Course
Some College (No Degree) - Medical Billing And Coding
Virginia College
Birmingham, ALSkills
- Insurance verification
- Patient data management
- HIPAA compliance
- Medical record organization
- Benefit resolution
- Customer relationship management
Certification
- Certification of Occupational Therapy Assistant
- License- Occupational Therapy Assistant
Timeline
Benefit Verification Specialist/Patient Service Representative
TalentBridge, Lash Group
11.2019 - Current
Certified Occupational Therapy Assistant- License
Heritage Healthcare/ Agape Senior Rehabilitaion
08.2009 - 10.2019
Combat Medic/Occupational Therapy Assistant
US Army
11.1996 - 08.2009
Certificate of Occupational Therapy Specialty Course - Occupational Therapy Assistant
United States Army Academy of Health Science
Medical Coding
AAPC Medical Coding Course
Some College (No Degree) - Medical Billing And Coding
Virginia College