Liana Lasorsa
Rollinsford
Summary
Dedicated customer service professional with a proven track record of proficient communication and problem-solving skills. Known for coming up with innovative ideas and maintaining transparency in all interactions. Recognized for kindness and empathy towards coworkers and customers.
Overview
10
10
years of professional experience
Work History
FOH Barista
Earth's Harvest Kitchen
06.2024 - Current
- Opening and Closing for the day.
- Preparing various drinks in a timely manner.
- Maintaining consistent attendance.
- Answering customer questions.
- Communicating with coworkers.
- Staying busy throughout the shift.
- Prepping food for following days.
- Cleaning counters, machines, utensils, and seating areas daily.
Customer Service / Money Services / Digital Associate
Walmart
01.2024 - 12.2024
- Helping customers with returns.
- Communicating with customers that ask for my assistance.
- Problem solving.
- Helping customers send money / receive money
- Shopping for customers.
- Lifting 40 lbs or more repeatedly throughout the day.
- Working as a team with my coworkers to make customers happy.
- Following company standards.
Manager
Main St. Bagel and Deli
08.2020 - 12.2023
- Counting the drawer at the end of the day.
- Cleaning every surface of the place.
- Receiving and putting away stock.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes, communicating, and ensuring their happiness.
- Resolved conflicts, actively listening to concerns and finding appropriate middle ground.
Crew Member
Dunkin Donuts
08.2018 - 09.2019
- Taking care of counting money in registers
- Friendly guest services
- Helping coworkers and guests when in need
- Working to reach a goal (timing)
- Help train new workers
Crew Member
Dunkin Donuts
09.2016 - 02.2018
- Cleaning the store
- Friendly guest services
- Helping coworkers and guests when in need
Waitress and Hostess
Sammy J's Breakfast Cafe
01.2015 - 08.2016
- Greet and seat guests.
- Handle wait times proficiently.
- Serve coffee, drinks and food in timely manner.
- Clean and reset tables.
- Clean floors at the end of day.
Education
Graphic Design -
Southern New Hampshire University
Manchester, NH06.2020
Liberal Arts -
Manchester Community College
Manchester06.2018
Skills
- Working under pressure
- Developing original ideas
- Efficient task management
- Navigating a computer
- General Microsoft knowledge
- Positive Attitude
- Neat Handwriting
- Artistic
- Product upselling
- Basic math
- General Adobe Creative Cloud knowledge
- Proficient in typing
- Fast learner
- Strong team player
- Supporting Customer Needs
- Cleanliness
- Adaptive
- New hire training
- Menu design
Timeline
FOH Barista
Earth's Harvest Kitchen
06.2024 - Current
Customer Service / Money Services / Digital Associate
Walmart
01.2024 - 12.2024
Manager
Main St. Bagel and Deli
08.2020 - 12.2023
Crew Member
Dunkin Donuts
08.2018 - 09.2019
Crew Member
Dunkin Donuts
09.2016 - 02.2018
Waitress and Hostess
Sammy J's Breakfast Cafe
01.2015 - 08.2016
Graphic Design -
Southern New Hampshire University
Liberal Arts -
Manchester Community College
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