Liana Mora-Fernandez
Summerville,SC
Summary
Dynamic and customer-focused professional committed to enhancing service quality in fast-paced environments. Strong interpersonal and organizational skills ensure effective collaboration and swift resolution of customer concerns, contributing to operational efficiency and improved customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Associate
Sephora
Mount Pleasant, SC
02.2026 - Current
- Collaborated within a team to enhance customer experience and support sales growth.
- Thrived in a fast-paced environment, consistently meeting deadlines and maintaining organizational standards.
- Displayed attention to detail and quickly adapted to new processes.
- Maintained a safe and organized stockroom, improving operational flow.
Cashier/Sales Associate
Bath & Body Works
North Charleston, South Carolina
03.2024 - 01.2026
- Utilized persuasive sales techniques to enhance customer engagement and increase sales.
- Successfully managed high-volume shifts while remaining composed under pressure.
- Handled customer emergencies, developing crisis management skills through effective resolution.
- Organized merchandise displays to improve visibility and attract customer interest.
Cashier
Goodwill
Goose Creek, South Carolina
01.2023 - 12.2023
- Processed transactions and addressed customer inquiries, ensuring a professional experience.
- Resolved customer complaints, contributing to higher satisfaction levels.
- Negotiated effectively, promoting positive interactions with customers.
Cashier
Sweet Frog
Goose Creek, South Carolina
08.2021 - 06.2022
- Accurately processed financial transactions while identifying and resolving issues efficiently.
- Excelled in high-pressure situations, maintaining focus and delivering outstanding service.
- Facilitated communication with team members and customers, enhancing service experience.
- Embraced constructive criticism to refine skills and elevate service delivery.
Education
Associate of Science -
Trident Technical College
North Charleston, SC01-2026
High School Diploma -
Goose Creek High School
Goose Creek, SC05-2023
Skills
- Proficient with electronic devices and technology, enhancing operational efficiency
- Organizational skills
- Customer experience
- Adaptability and multitasking
- Communication skills
Timeline
Operations Associate
Sephora
02.2026 - Current
Cashier/Sales Associate
Bath & Body Works
03.2024 - 01.2026
Cashier
Goodwill
01.2023 - 12.2023
Cashier
Sweet Frog
08.2021 - 06.2022
Associate of Science -
Trident Technical College
High School Diploma -
Goose Creek High School