Liana Perez
Port Saint Lucie,FL
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Publix
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Computer skills
- Leading other associates in maintaining the department
- Stocking product
- Cashiering
Pharmacy Technician Assistant
Publix
12.2024 - 03.2025
- Improved inventory management by consistently monitoring stock levels
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Computer skills
- Point of sale
- Ensure patient health and information remain confidential
- Computer skills
Retail Sales Associate
Hollister
07.2018 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Certificate Of Technical Studies - Phlebotomy
Indian River State College
Ft. Pierce, FL05.2025
Vanguard High School
Ocala, FL05.2018
Skills
- Phlebotomy skills
- Communication
- Computer skills
- Quick learner
- Dependable
- Work ethic
- Work well with others
Timeline
Pharmacy Technician Assistant
Publix
12.2024 - 03.2025
Customer Service Representative
Publix
10.2018 - Current
Retail Sales Associate
Hollister
07.2018 - 10.2018
Certificate Of Technical Studies - Phlebotomy
Indian River State College
Vanguard High School
Similar Profiles
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Da'vion FlournoyDa'vion Flournoy
Cashier at PublixCashier at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix
Brian BonserBrian Bonser
Traffic Signal Technician - Foreman Electrician at Traffic Control Devices Inc.Traffic Signal Technician - Foreman Electrician at Traffic Control Devices Inc.