Liana Perez
Port Saint Lucie,FL
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Publix
10.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Computer skills
- Leading other associates in maintaining the department
- Stocking product
- Cashiering
Pharmacy Technician Assistant
Publix
12.2024 - 03.2025
- Improved inventory management by consistently monitoring stock levels
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Computer skills
- Point of sale
- Ensure patient health and information remain confidential
- Computer skills
Retail Sales Associate
Hollister
07.2018 - 10.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Certificate Of Technical Studies - Phlebotomy
Indian River State College
Ft. Pierce, FL05.2025
Vanguard High School
Ocala, FL05.2018
Skills
- Phlebotomy skills
- Communication
- Computer skills
- Quick learner
- Dependable
- Work ethic
- Work well with others
Timeline
Pharmacy Technician Assistant
Publix
12.2024 - 03.2025
Customer Service Representative
Publix
10.2018 - Current
Retail Sales Associate
Hollister
07.2018 - 10.2018
Certificate Of Technical Studies - Phlebotomy
Indian River State College
Vanguard High School
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