Liana Torres
Dallas,TX
Summary
Recent Sports Management Master's Program graduate and administrative professional with 3+ years of supervisory experience, 8+ years of customer service experience and 3+ years of office experience looking for the opportunity to contribute to the success and growth of your sports business or organization. Excellent communication, organizational, and interpersonal skills with ability to create and maintain strong internal and external partnerships. I enjoy learning and searching for opportunities to improve.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Plano Sports Medicine Center
Plano, TX
05.2023 - Current
- Handled queries via phone and email, facilitating seamless business interactions
- Consistently monitoring adherence of daily schedules to provider criteria
- Maintained precision in patient billing data
- Checked and verified correctness of all electronic records
- Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information
Front Office Administrative Assistant
Texas Physical Therapy Specialists
San Antonio, TX
10.2021 - 03.2023
- Increased patient volume by making outbound calls and taking inbound calls for patient referrals.
- Maintained partnerships by serving as a bridge of communication between referring providers and clinic therapists.
- Created portfolio of conditions and diagnoses that our therapists treat and met with potential referring doctors to develop strategy and relationship.
- Completed Daily Accounting packet tracking average daily income, input daily profits into Excel spreadsheet to track monthly profit.
- Maintained inventory of supplies and equipment for clinic and ordering as needed.
- Planned and organized in-clinic events and theme days to enhance patient engagement.
Athletic Development Intern
UTSA Athletics
San Antonio, TX
03.2022 - 11.2022
- Maintained alumni relationships by ensuring excellent customer service and positive interactions in designated hospitality areas of home football games.
- Utilizing Paciolan ticketing software system to manage and monitor donor attendance.
- Assisted Athletic Director of Development and Assistant Director in managing phone and email correspondence as well as greeting walk-in guests.
Service Manager
HEB
Wimberley, TX
09.2018 - 10.2021
- Collaborated with other team leads to drive increase in productivity ensuring efficient and friendly checkout experience for customers.
- Assisting department managers by pulling sales goals each morning and sales reports each night at closing.
- Trained and supervised newly hired employees.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Created employee work schedules to keep shifts properly staffed.
Sales Lead
Charlotte Russe Retail Store
San Marcos, TX
03.2016 - 09.2018
- Processed numerous cash, check, credit card and discount voucher payment transactions.
- Monitored Inventory, priced and stocked store merchandise.
- Assisted customers with purchase selections/options.
- Performed new hire training for seasonal employees.
Education
Master of Science - Sports Management
University of Southern Indiana
Evansville, IN05-2024
Certificate - Fundamentals of Global Sports Management
Preston Robert Tisch Institute For Global Sport
NYU12.2022
Bachelor of Science - Exercise And Sports Science
Texas State University
San Marcos, TX08.2021
AA - Liberal Arts And Sciences
Northeast Lakeview College
07.2017
Skills
- Microsoft Suite
- Calendar Management, Scheduling
- POS system, Sales reporting
- Data Entry
- Paciolan Mobile Ticketing Software
- Account Management
- Event Planning
- Managing Financial Records
- Customer Service
- Project Management
Timeline
Administrative Assistant
Plano Sports Medicine Center
05.2023 - Current
Athletic Development Intern
UTSA Athletics
03.2022 - 11.2022
Front Office Administrative Assistant
Texas Physical Therapy Specialists
10.2021 - 03.2023
Service Manager
HEB
09.2018 - 10.2021
Sales Lead
Charlotte Russe Retail Store
03.2016 - 09.2018
Master of Science - Sports Management
University of Southern Indiana
Certificate - Fundamentals of Global Sports Management
Preston Robert Tisch Institute For Global Sport
Bachelor of Science - Exercise And Sports Science
Texas State University
AA - Liberal Arts And Sciences
Northeast Lakeview College