Liana Velez

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Obtaining weekly goals for hotel and car rentals
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Accomplished multiple tasks within established timeframes for performances.
• Cross-trained existing employees to maximize team agility and performance.
• Established scheduling for classes and performances.

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• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.