- High-Intensity Interval Training
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Yoga
- Pilates
- Playing Sports
- Watching Movies and TV Shows
- Volunteering
- Gym Workouts
- Fashion
- Personal Development and Self-Improvement
Liana Villalobos
Hasbrouck Heights,NJ
Summary
Proven customer service expert with a track record of multitasking and conflict resolution, honed at Bellas Pizza. Excelled in fostering customer relationships and maintaining high cleanliness standards. Achieved notable customer satisfaction, enhancing team productivity and retention through exceptional service and personal presentation. Skilled in financial transactions and problem-solving, ensuring seamless operations.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess/Cashier Specialist
Bellas Pizza
11.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate/Bakery Cashier
House Of Cupcakes
10.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Nursing
William Paterson University of New Jersey
Wayne, NJ05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
Interests
Timeline
Restaurant Hostess/Cashier Specialist
Bellas Pizza
11.2023 - Current
Sales Associate/Bakery Cashier
House Of Cupcakes
10.2023 - 03.2024
Bachelor of Science - Nursing
William Paterson University of New Jersey
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