Lianet Batista
Plant City
Summary
Results-driven and people-oriented professional with a strong background in customer engagement, persuasive communication, and solution-based service. Skilled at identifying customer needs, building trust quickly, and delivering tailored recommendations to drive satisfaction and loyalty. Experienced in fast-paced, target-driven environments where adaptability, multitasking, and problem-solving are essential. A natural relationship-builder with a keen sense for opportunity, negotiation, and exceeding expectations. Fully bilingual in English and Spanish, with the ability to connect effectively with diverse clients — fully prepared to thrive in a dynamic sales role and contribute to business growth.
Overview
11
11
years of professional experience
Work History
Bartender
Mi Casa Restaurante
09.2020 - Current
- Managed beverage inventory, ensuring efficient stock levels and reducing waste.
- Enhanced customer experience by fostering positive relationships and addressing feedback promptly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Cultivated strong relationships with repeat customers, engaging them friendly and memorizing orders to promote loyalty.
Sales Representative
L & Hipolit Services
02.2015 - Current
- Cultivated strong customer relationships to enhance brand loyalty and drive repeat sales.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Manager - Bartender
Ybor Cigars Plus
06.2017 - 09.2020
- Managed inventory control, ordering supplies, and minimizing waste to optimize operational efficiency.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
- Analyzed sales trends to adjust offerings and maximize profitability during seasonal changes.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager
Vallartas Mexican Restaurant
03.2016 - 05.2017
- Led team in executing daily operations, ensuring alignment with company goals.
- Assisted in budget management, identifying cost-saving opportunities within operations.
- Resolved operational issues promptly, maintaining service quality and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server - Bartender
Vallartas Mexican Restaurant
04.2015 - 03.2016
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Adapted quickly to changing menu items and special requests to meet guest needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
No Degree - English For Academic Purpose
HCC
Tampa, FL12-2017
No Degree -
Food Safety Certificate
06-2016
No Degree - Mixology
American Bartending School
Tampa, FL03-2016
Bachelor of Arts - Bachelor of Laws
Vladimir I Lenin
Las Tunas, Cuba07-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Handling difficult customers
- Hospitality service expertise
- Suggestive selling
Languages
English
Spanish
Native or Bilingual
Timeline
Bartender
Mi Casa Restaurante
09.2020 - Current
Manager - Bartender
Ybor Cigars Plus
06.2017 - 09.2020
Manager
Vallartas Mexican Restaurant
03.2016 - 05.2017
Server - Bartender
Vallartas Mexican Restaurant
04.2015 - 03.2016
Sales Representative
L & Hipolit Services
02.2015 - Current
No Degree - English For Academic Purpose
HCC
No Degree -
Food Safety Certificate
No Degree - Mixology
American Bartending School
Bachelor of Arts - Bachelor of Laws
Vladimir I Lenin
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