Lianet Hernandez
Hockley,TX
Summary
Experienced professional with an expertise in administrative and management roles. Strong skills in Management and Microsoft Office, with a proven track record in employee training and organizational efficiency. Committed to delivering exceptional results in various settings.
Overview
13
13
years of professional experience
Work History
Dispatch Executive
Cabal Transport
Houston, TX
05.2020 - 04.2023
- Multitask
- Schedule and dispatch drivers
- Oversee communication with drivers and companies such as pick up and drops offs
- Disseminate a large amount of information
- Resolved customer requests promptly, providing courteous services to optimize workflow.
- Coordinated with suppliers, customers and other stakeholders to ensure smooth operation of deliveries.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Monitored vehicle maintenance schedule for ensuring safe transportation services.
- Organized, planned and monitored the dispatch process in order to meet customer requirements.
- Maintained accurate records of product shipments and deliveries.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
Teacher Assistant
Yorkshire Academy
Houston, TX
08.2014 - 05.2020
- Enforced rules for behavior and procedures for maintaining order among students.
- Implemented behavior management systems according to school policy.
- Supervised recess periods and lunchtime activities.
- Utilized technology-based tools to support instruction.
- Facilitated communication between parents and teachers regarding student progress.
- Explained class procedures, lab policies and important dates.
- Developed positive relationships with students to promote a safe learning environment.
- Provided assistance to students with coursework, projects, and assignments.
- Planned classroom activities to enable students to work independently, in small groups and in large groups.
- Created lesson plans based on established curriculum guidelines.
- Notified instructors of errors or problems with assignments.
- Conducted small group instruction sessions under the direction of the teacher or specialist.
- Attended staff meetings, trainings and workshops as required.
Assistant Manager
McDonald's
Houston, TX
01.2014 - 07.2014
- In charge of inventory
- Trained new employees
- Fostered team spirit and growth.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manager Assistant
Aladdin
Houston, TX
08.2010 - 09.2012
- Managed employee training
- Event planning,party halls.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Reviewed and approved vendor invoices.
- Used filing systems to improve document management and organization.
- Offered reception coverage to relieve staff during absences or breaks.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Assisted with hiring and onboarding of new employees into the department.
- Assisted with set up for social events and food deliveries.
- Broke down boxes for garbage and recycling.
- Reserved and managed meeting room availability.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
Education
High School -
Langham Creek High School
01.2025
Bachelor's Degree - Accounting
Grand Canyon University
Skills
- Administrative experience
- Microsoft Office
- Management
- Inventory
- QuickBooks
- Work order management
- Attention to detail
- Training new hires
- Stress tolerance
- Critical thinker
- Schedule management
- Supervision and leadership
- Verbal communication
- Multitasking
- Task prioritization
- Remote office availability
- Problem resolution
- Written communication
- MS office
- Analytical thinking
- Teamwork and collaboration
- Project planning
- Recordkeeping
- Problem-solving
- Calm under pressure
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Dispatch Executive
Cabal Transport
05.2020 - 04.2023
Teacher Assistant
Yorkshire Academy
08.2014 - 05.2020
Assistant Manager
McDonald's
01.2014 - 07.2014
Manager Assistant
Aladdin
08.2010 - 09.2012
High School -
Langham Creek High School
Bachelor's Degree - Accounting
Grand Canyon University